Customer Service Advisor - Sunday

BMW; Bromley; On-site; GBP 40,000 - 60,000; Part time

Job summary

An automotive retailer is seeking a Sunday Customer Service Advisor in Bromley. The role involves handling incoming customer queries via phone and online, ensuring a high level of service. Responsibilities include recording customer information, arranging aftersales bookings, and communicating with customers regarding their service needs. Ideal candidates have strong customer service experience and a confident manner. The position offers a basic salary of £3809.52 plus bonuses, with a focus on delivering exceptional customer experiences.

Qualifications

• Experience in delivering outstanding customer service, preferably in a contact center or similar role.
• Confident at resolving complex issues.
• Must be eligible to work in the UK.

Responsibilities

• Answer and transfer inbound calls ensuring high standards of customer service.
• Record customer details and requirements accurately.
• Arrange aftersales bookings by telephone and allocate work to relevant teams.
• Provide customer estimates according to company policies.
• Make outbound calls to customers regarding part arrivals and bookings.

Skills

Customer service excellence

Call handling

Problem-solving

Attention to detail

Job description

Your role

Hedin Automotive BMW & MINI has a fantastic opportunity for a Sunday Customer Service Advisor to join our prestigious Bromley centre and be the first point of contact for our customer telephone and online enquiries. If you’re customer-focused, well-organised, and have a confident telephone manner, this is a great opportunity to follow a career with one of the world’s most admired brands in the automotive industry.

You will work from our centralised call centre and will be responsible for the efficient and timely answering of inbound calls, assisting with customer queries, accurately recording customer information, obtaining sales enquiries, and booking customers’ vehicles for maintenance and repairs. You will work closely with the Service Team Managers/Sales Teams to coordinate and maximise opportunities always ensuring the highest levels of customer care and service.

Basic Salary: £3809.52 plus bonus per annum. The role is an office‑based environment, working hours: Sunday, 10am to 4pm, with additional hours available as per business needs.

The main duties of the role include:

• Answering and transferring inbound calls and enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
• Record customers details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Provide customer estimates according to company policy on schedules, times and pricing
• Make outbound calls to customers when ordered parts have arrived and arrange a booking
• Maintain a good working knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

Your profile

Experience in delivering outstanding customer service, preferable as a: Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler or similar.

Confident at resolving complex issues.

Must be eligible to work in the UK.

Company

If you’re dedicated to customer experience, have a drive to help others and share a passion for design, technology, and engineering, you could be a valuable member of a BMW Group Retailer Team.