Customer Service Advisor – Student Accommodation The Summit 25 hours

Student Roost group; Leicester; On-site; GBP 19,000; Full time

Job summary

A leading student accommodation provider in Leicester is seeking a Customer Service Advisor to create exceptional experiences for residents. The role involves supporting a sense of community, resolving issues, and engaging with students. Candidates should be friendly, tech-savvy, and organized, with a passion for customer service. This position offers an annualized hours model with consistent monthly salary despite fluctuating work hours, fostering an inclusive and supportive environment for all team members.

Benefits

Opportunities for Career Growth

Inclusive & Supporting Culture

More Than Just a Job

Qualifications

• Friendly, approachable, and great at building relationships.
• Ability to learn new systems quickly and strong knowledge of MS Office.
• Willingness to learn and passion for great customer service.

Responsibilities

• Provide exceptional resident experience, handle enquiries, and resolve issues.
• Support community engagement and operational tasks.
• Handle sales transactions and maintain accurate records.

Skills

A People Person

Confident providing exceptional resident experience

Teamplayer

Tech savvy

Organised and detail-oriented

Comfortable with sales

Resilient

Solutions orientated

Job description

Customer Service Advisor – Student Accommodation The Summit 25 hours

Customer Service Advisor

Location :The Summit, Leicester

Salary :£18,135 per annum (£13.95 per hour)with overtime paid at 1.25 x hourly rate

Hours : Average of 25 hours per week (contracted to 1300 hours annually) between 8am to 8pm.

About Student Roost

Student living is about so much more than just a room, it’s about feeling at home. As a Customer Service Advisor, you’ll be at the heart of creating an exceptional experience for our residents, offering support, safety, and a sense of community throughout their journey with us.

What You’ll Be Doing

Why Join Student Roost?

• Customer Experience & Resident Support
• Events & Community Engagement
• Operational & Administration
• Debt Management
• Inclusive & Supporting Culture
• Opportunities for Career Growth
• Team Experience
• More Than Just a Job
• Benefits That Support You – see here for more detail

What We’re Looking For: We’re not just looking for experience, we’re looking for the right attitude!

Skills & Qualities

• A People Person – friendly, approachable, and great at building relationships.
• Confident providing exceptional resident experience, handling enquiries, and resolving issues.
• A teamplayer who thrives in a supportive and collaborative environment.
• Tech savvy – ability to learn new systems quickly and have good knowledge of MS Office.
• Organisedand detail-oriented, with strong communication skills.
• Comfortable with sales, taking payments, following processes, and keeping accurate records.
• Resilient, with the able to stay calm under pressure, particularly during busy periods
• No prior property experience? No problem! We’re looking for enthusiasm, a willingness to learn, and a passion for great customer service.
• Solutions orientated, with the ability to think on your feet.

If you’re passionate about delivering great customer service and want to be part of a team that truly cares, we’d love to hear from you! Please note, successful applicants will be subject to a DBS check.

This role follows an annualised hours model, meaning your hours will be distributed flexibly throughout the year to meet business and seasonal demands (peak season is July – September where increased hours will be required). However, your salary remains consistent every month. Details will be discussed at interview.

As a Disability Confident Committed Employer, we’re committed to building an inclusive, diverse, and supportive workplace where everyone can thrive. If you’re looking for a role where you can bring your whole self to work and help create a home away from home for students, we’d love to have you on board.

Apply now and take the first step towards a rewarding career with Student Roost.

Customer Service Advisor – Student Accommodation The Summit 25 hours