Customer Service Advisor Salisbury Administration

Fexco Property Services Limited; Salisbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading property management firm is seeking a Customer Service Advisor to join their Central Services Team in Salisbury. The role involves handling customer queries, performing administrative duties, and liaising with Property Managers. Ideal candidates should possess strong communication skills, be self-motivated, and have good organizational abilities. This is a dynamic position perfect for those who thrive in fast-paced environments and seek varied responsibilities.

Qualifications

• Experience handling a high volume of daily calls and emails.
• Demonstrate a desire to help customers and deliver a high standard of assistance.
• Capable of working under pressure during busy periods.

Responsibilities

• Handle customer queries and ensure high standard responses.
• Liaise with Property Managers regarding account queries.
• Perform office management duties including managing post and booking meeting rooms.

Skills

Excellent communication skills

Proficient in Microsoft Word and Excel

Organizational skills

Ability to handle high volume of calls

Self-motivated

Tools

QUBE system

Job description

The Group currently consists of multiple property management brands, delivering property management services to over 100,000 homes across England and Wales. Our colleagues work on customer and client‑facing roles, as well as many other varied roles and skillsets, in a diverse, growing, and dynamic organisation and sector. We operate from multiple office locations throughout the UK, and we are part of the multi‑national Fexco group, with products and services spanning multiple sectors and geographies internationally. For further information, please view our website: www.fexcopropertyservices.co.uk/

About This Role

Within this new role due to growth, we are seeking an enthusiastic and experienced Customer Service Advisor to join our Central Services Team at our head office in the city centre of Salisbury. This role offers variety and a chance to be at the heart of our operations, supporting both client accounts and administrative services. You’ll be the first point of contact for customers and will handle a range of administrative and office management duties.

Responsibilities

• Work as part of a team, across all brands within the group, to ensure customer queries are handled within the company service level agreements and to the highest standard.
• Respond to client queries via multiple communication channels, including phone calls, emails, and letters.
• Escalate customer calls and emails to Property Managers and the Customer Experience Team as appropriate.
• Liaise with Property Managers regarding account queries from clients.
• Complete full and comprehensive log calls and notes on QUBE.
• Negotiate payment plans for property owners and bi‑monthly payment reconciliations to ensure payments are made.
• Update accounts on QUBE.
• Provide any other ad hoc duties, including helping the Client Account Manager with administration tasks when required.
• Answer and route calls via the group main switchboard, logging callbacks.
• Perform office management duties including managing post, ordering supplies, booking meeting rooms, and assisting with reception duties.
• Manage administration inboxes, routing queries to the correct departments.
• Conduct mail merges and assist with ad hoc administrative tasks and reports.
• Log complaints and facilitate the complaints process.
• Demonstrate a desire to help customers and deliver a high standard of customer assistance.
• Maintain a good level of proficiency with Microsoft Word and Excel.
• Exhibit excellent communication skills, both verbal and written.
• Present a confident and assured telephone manner.
• Show exceptional organisational skills and ability to work to deadlines.
• Act as an effective and enthusiastic team player.
• Be self‑motivated and target driven.
• Pay strong attention to detail and maintain a high level of accuracy.
• Work on your own initiative.
• Capable of working under pressure during busy periods.
• Have experience handling a high volume of daily calls and emails.
• Be reliable with excellent timekeeping.

Bonus Skills

• Experience using the QUBE system.
• Experience with Webchat.

This role is perfect for someone who thrives in a fast‑paced environment and enjoys a blend of customer service and administrative responsibilities. If you’re looking for variety in your workday and opportunities for growth, this could be the perfect fit for you!

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.