Customer Service Advisor Ripley Service & Support

HGVTraders LTD.; Waingroves; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive service provider in England is looking for a full-time Customer Service Advisor to join their Ripley Branch. This role involves managing and processing job cards for a busy workshop, communicating effectively with customers and colleagues, and supporting the parts department with orders. Candidates should be proactive, flexible, and have a keen eye for detail. A competitive salary with bonus scheme, company car, and 25 days holiday plus bank holidays are offered.

Benefits

Company Pension

Bonus Scheme

Company Car

Qualifications

• Experience in providing fast and effective service to customers.
• Ability to work under pressure in a busy environment.
• Flexibility and proactivity in managing workload.

Responsibilities

• Manage, book, and maintain job cards in a timely manner.
• Cost work and raise invoices from job cards.
• Support the parts department with orders and subcontract work.

Skills

Customer service

Attention to detail

Technical knowledge

Administrative experience

Job description

Do you have experience of providing a fast and effective service for a variety of customers?

Are you able to work well under pressure, with a keen eye for detail?

We are looking for a Customer Service Advisor to join our busy Ripley Branch on a full‑time, permanent basis.

The team supports the busy workshop with managing, booking and maintaining job cards and ensuring they’re all accurately and efficiently processed within a timely manner. All while engaging and communicating with customers, colleagues and key stakeholders at all levels.

In this role, along with managing the workload with the workshop, you will also be required to support the parts department with ordering parts and sub‑contract work when required. You will be costing the work and raising invoices from job card/repair orders. Which in turn will mean you are responsible for the cash, cheques for any work completed and parts used that will need to be charged back to appropriate accounts. You will be responsible for reporting time, hours sold, statistics and budgetary information as and when required.

We are looking for someone who is flexible, proactive and likes working in a faced past environment. You will work in a fairly small team who are passionate about their role and colleagues. Ideally, you will have some technical knowledge or administrative experience in a customer service environment.

It is important to us to make sure we look after our employees and therefore we offer a competitive salary plus bonus scheme. You will have access to an excellent pension scheme, fantastic company car scheme with a new VW group car every six months, as well as 25 days holidays plus bank holidays.

Additional Benefits

• Company Pension
• Bonus Scheme
• Company Car

About the Company

At MAN, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone is valued and empowered to thrive. We believe that diversity enhances our organisation, and we welcome applications from individuals of all backgrounds, regardless of age, disability, gender identity, marital status, pregnancy or maternity status, race, religion or belief, sex, or sexual orientation.

We actively promote equal opportunities in our recruitment processes and workplace policies. If you require any reasonable adjustments during the application process or at any stage of employment, please let us know, and we will do our best to accommodate your needs.We strive to create an environment where all employees feel respected, supported, and able to achieve their full potential.

MAN is proud to be an equal opportunity employer.