Customer Service Advisor — Home Energy & Repairs

hometree.co.uk; Stoke-on-Trent; On-site; GBP 25,000 - 28,000; Full time

Job summary

An innovative residential energy company in Stoke-on-Trent is seeking a Customer Service Advisor to provide support and assistance to customers via phone, email, and chat. Successful candidates will have 12 to 18 months of customer service experience and excellent communication skills, with a proactive and problem-solving mindset. Join this dynamic team to contribute to improving customer satisfaction and service quality.

Benefits

25 days holiday plus bank holidays and your birthday.

Qualifications

• 12-18 months experience in a customer service environment.
• Clear and concise verbal and written communication abilities.
• High proficiency in IT and ability to navigate software applications.

Responsibilities

• Assist customers via phone, email, or chat.
• Handle customer complaints effectively.
• Process orders, returns, and exchanges.

Skills

Customer Service Experience

Excellent Communication Skills

Proficient in IT

Strong Interpersonal Skills

Confident Self-Starter

Job description

An innovative residential energy company in Stoke-on-Trent is seeking a Customer Service Advisor to provide support and assistance to customers via phone, email, and chat. Successful candidates will have 12 to 18 months of customer service experience and excellent communication skills, with a proactive and problem-solving mindset. Join this dynamic team to contribute to improving customer satisfaction and service quality.