Customer Service Advisor - High-Volume Support & Growth

Automobile Association; Oldbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading automotive service provider in Oldbury is seeking a Customer Service Advisor to join their team focused on supporting Hyundai. In this role, you'll provide exceptional customer service in a high-volume contact centre, addressing queries via phone and email. Ideal candidates are problem solvers, quick learners, and team players. The position offers a competitive salary of £25,700, plus bonuses, and includes benefits such as annual leave, pension scheme, and employee discounts. Join a diverse and inclusive team that values your growth and well-being.

Benefits

23 days annual leave plus bank holidays

Opportunity to earn up to £2000 in incentives

Worksave pension scheme with employer contribution

Free AA breakdown membership

Discounts on AA products

Employee discount scheme

Company funded life assurance

Learning and development opportunities

24/7 remote GP service

Qualifications

• Quick-thinking and logical to tackle queries.
• Eager to learn and expand knowledge.
• Takes initiative and owns responsibilities.
• Maintains grace under pressure.
• A reliable team player.

Responsibilities

• Provide exceptional customer support via phone and email.
• Maintain constructive conversations and manage case resolutions.
• Prioritise a shared customer service inbox and collaborate with colleagues.
• Accurately update IT systems with call information.
• Achieve KPIs while maintaining stakeholder relationships.

Skills

Problem solving

Adaptability

Initiative

Resilience under pressure

Team player

Job description

A leading automotive service provider in Oldbury is seeking a Customer Service Advisor to join their team focused on supporting Hyundai. In this role, you'll provide exceptional customer service in a high-volume contact centre, addressing queries via phone and email. Ideal candidates are problem solvers, quick learners, and team players. The position offers a competitive salary of £25,700, plus bonuses, and includes benefits such as annual leave, pension scheme, and employee discounts. Join a diverse and inclusive team that values your growth and well-being.