Customer Service Advisor - Fast, Friendly Order Support

Northampton Business Directory; Moulton; On-site; GBP 27,000; Full time

Job summary

A customer service firm in Moulton is seeking a Customer Services Advisor to join their Head Office. This role offers a salary of £26,350 per annum, with the potential for a discretionary bonus of £1,400. The ideal candidate will have at least 12 months of experience in a customer service environment and great communication skills. Responsibilities include managing calls, processing orders, and ensuring customer satisfaction. Working hours are 37.5 per week, Monday to Friday, with occasional weekend shifts.

Benefits

Discretionary bonus scheme

Pension scheme

Paid lunch break

Generous staff discount

29 days holiday

Free on-site parking

Personal use of equipment

Full training provided

Free tea & coffee

Friendly team environment

Qualifications

• Minimum of 12 months in an office-based customer service environment.
• Exceptional communication skills for face-to-face and phone interactions.
• Ability to handle multiple tasks under pressure while maintaining quality.

Responsibilities

• Deliver outstanding service to enhance customer experiences.
• Manage inbound/outbound calls and provide updates on orders.
• Process orders while performing fraud checks efficiently.
• Liaise with third-party service providers for order fulfilment.
• Respond promptly to customer enquiries via various channels.
• Investigate delivery issues and manage carrier claims.
• Meet delivery goals and address potential delays proactively.
• Collaborate with the warehouse team for order fulfilment.
• Manage orders using platforms like Amazon, eBay, and PayPal.
• Effectively resolve customer complaints.

Skills

Customer service communication

Multitasking in pressurised environments

Team collaboration

Attention to detail

Proficiency in Excel, Word, and Outlook

Use of Zendesk

Organisational skills

Solution-oriented attitude

Tools

Zendesk

Amazon

eBay

PayPal

Klarna

Job description

A customer service firm in Moulton is seeking a Customer Services Advisor to join their Head Office. This role offers a salary of £26,350 per annum, with the potential for a discretionary bonus of £1,400. The ideal candidate will have at least 12 months of experience in a customer service environment and great communication skills. Responsibilities include managing calls, processing orders, and ensuring customer satisfaction. Working hours are 37.5 per week, Monday to Friday, with occasional weekend shifts.