Customer service advisor - Campaign

sse.com; Cardiff; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading energy company seeks a candidate for a Fixed Term Contract role in Cardiff. This position involves working on a dialler or inbound phone line, booking smart metering appointments, and providing exceptional customer service. Candidates should have some knowledge of smart metering and communication experience. The role offers a salary between £29,504 - £34,757, plus various benefits, and the opportunity to work in an inclusive environment.

Benefits

Discounts on private healthcare

Gym memberships

Free online GP

24/7 counselling service

Interest-free loans on tech

Cycle to Work scheme

Generous family entitlements

Qualifications

• Some knowledge of smart metering or the energy industry.
• Excellent communication skills, both verbal and written.
• Experience of working in a Customer Service environment.

Responsibilities

• Have Smart Meter upgrade conversations.
• Book smart metering appointments to a high standard.
• Handle customer phone and email enquiries.
• Record all customer interactions according to procedures.
• Deliver an exceptional customer experience.

Skills

Smart Meter knowledge

Basic IT knowledge

Excellent communication skills

Customer Service experience

Organizational skills

Tools

Microsoft Applications

Job description

Base Location:

Cardiff, Ty Calon or Reading

Salary:

£29,504 - £34,757 + a range of benefits to support your finances, wellbeing and family.

Working Pattern:

Fixed Term Contract - 12 Months | Full Time | Flexible First options available

The role

As part of the campaign team you will work on a dialler or inbound phone line to contact customers based on smart campaigns to arrange smart metering appointments and overcome customer objections to smart metering using various objection handling techniques. Being on hand to support our customers in the transition to a 4G smart metering network, we need someone who can carry out all campaign activities efficiently whilst delivering a superior customer experience. Speaking directly to customers in accordance to the campaigns theme and being advocates for smart for our internal teams and customers alike. Ensuring that customers are fully aware of all the benefits of smart metering and converting customer contact in to appointment bookings.

You will

• Have Smart Meter upgrade conversations.
• Book smart metering appointments to a high standard
• Handle customer phone and email enquiries
• Record all customer interactions according to standard operating procedures.
• Deliver an exceptional customer experience.
• Work within policies, processes and systems and advise of any issues which impede your, or the team’s performance

You have

• Some knowledge of smart metering or the energy industry
• Basic IT knowledge including Microsoft Applications
• Excellent communication skills, both verbal and written
• Experience of working in a Customer Service environment
• Organising and prioritising your individual workload

About SSE

SSE has a bold ambition – to be a leading energy company in a net zero world. We're building the world's largest offshore wind farm. Transforming the grid to provide greener electricity for millions of people and investing over £20 billion in homegrown energy, with £20 billion more in the pipeline.

SSE Energy Solutions support UK organisations by delivering energy and low‑carbon energy solutions. These include EV hubs, solar systems, smart technologies, and heating and cooling networks. We power the net zero transition by helping customers cut carbon and costs, and by building and investing in flexible energy infrastructure.

Flexible benefits to fit your life

Enjoy discounts on private healthcare and gym memberships. Wellbeing benefits like a free online GP and 24/7 counselling service. Interest‑free loans on tech and transport season tickets, or a new bike with our Cycle to Work scheme. As well as generous family entitlements such as maternity and adoption pay, and paternity leave.

Work with an equal opportunity employer

SSE will make any reasonable adjustments you need to ensure that your application and experience with us is positive. please contact Zoe at [e-mail] to discuss how we can support you.

We're dedicated to fostering an open and inclusive workplace where people from all backgrounds can thrive. We create equal opportunities for everyone to succeed and especially welcome applications from those who may not be well represented in our workforce or industry.

Ready to apply?

Start your online application using the Apply Now box on this page. We only accept applications made online. We'll be in touch after the closing date to let you know if we'll be taking your application further. If you're offered a role with SSE, you'll need to complete a criminality check and a credit check before you start work.