Customer Service Advisor Business

Onecom; Whiteley; On-site; GBP 22,000 - 26,000; Full time

Job summary

A leading communication technology provider in Whiteley is seeking a Customer Service Advisor - Business to support their business accounts. This role emphasizes delivering exceptional service and building strong client relationships. Ideal candidates will have excellent communication skills, a proactive approach, and a focus on customer satisfaction. Competitive salary with various perks, including a comprehensive benefits package and training opportunities.

Benefits

25 days of holidays + bank holidays

Birthday day off

Leasing options for electric cars

9% pension contribution

Quarterly employee rewards

In-House Training Academy

24/7 mental health support

Qualifications

• Ability to prioritise workload and meet strict deadlines.
• Calm under pressure with strong problem-solving skills.
• Confident and commercially aware with strong negotiation skills.

Responsibilities

• Support a portfolio of business accounts.
• Handle queries via phone, email, and web chat.
• Build and maintain strong customer relationships.

Skills

Excellent communication skills

Organisational skills

Problem-solving abilities

Customer-focused attitude

Proactive approach

Attention to detail

Negotiation skills

Team-oriented

Job description

Join our Team as a Customer Service Advisor - Business!

Location: Whiteley (Office Based)

Salary: £26,000 Per Annum + KPI Bonus

Hours: Monday - Friday 8.30 - 5.30

About the role:

We’re looking for a Customer Service Advisor – Business to join our team at Onecom. In this role, you’ll be the voice of our business customers, delivering exceptional service with every interaction. Whether it’s resolving queries, managing complex accounts, or building long-term relationships, you’ll ensure every communication is professional, proactive, and positive. This is your chance to make a real impact by balancing customer satisfaction with business needs, becoming the trusted go-to contact for our clients.

What makes you a great fit:

• Excellent communication and organisational skills
• Calm under pressure with strong problem-solving abilities
• Customer-focused and passionate about service
• Proactive approach with attention to detail and accuracy
• Ability to prioritise workload and meet strict deadlines
• Confident, persuasive, and commercially aware
• Strong negotiation skills and great business sense
• Personable, team-oriented, and driven to go the extra mile

Key responsibilities:

• Support a portfolio of business accounts
• Provide assistance to customers, sales teams, and colleagues
• Handle queries via phone, email, and web chat with a first-call resolution mindset
• Build and maintain strong customer relationships, including Director-level contacts
• Act as the escalation point, inspiring confidence as the trusted advisor
• Manage bespoke and complex accounts with varying requirements
• Generate tailored reports for selected customers
• Proactively manage processes so customers never need to chase updates
• Use Onecom’s internal systems to manage updates, changes, and orders
• Attend online meetings with potential and existing customers

Perks for our People:

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand-new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All-expenses-paid company events
• Development: In-House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye-care vouchers, financial wellbeing support

Who we are:

Onecom is an award-winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.

ED&I:

We are committed to equity, diversity, and inclusion, and we encourage candidates to complete our equality monitoring form as part of the application process. Responses are anonymous and help inform our future initiatives.