Customer Service Advisor Banbury Service & Support

HGVTraders LTD.; Banbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading vehicle service provider in Banbury is looking for a motivated Customer Service Advisor to join their team. In this full-time role, you will engage with customers, manage service coordination, and ensure effective communication throughout the servicing process. The position offers a competitive salary starting from £26,500 plus an excellent benefits package that includes in-house training, 25 days of holiday, life insurance, and a company pension. Embrace the opportunity to develop your career with a supportive employer.

Benefits

In-house training provided

25 days holiday + public holidays

Discounts on major retail outlets

4x basic salary life insurance

Annual ‘Company Success Payment’

Company Pension

Qualifications

• Motivated individual with a passion for delivering first-class customer service.
• Ability to manage administrative tasks confidently and efficiently.
• Willingness to use initiative and work independently when required.

Responsibilities

• Meet and greet customers in a professional manner.
• Plan, schedule, and coordinate servicing and repairs.
• Provide timely updates to customers regarding their service.

Skills

Customer relationship management

Organizational skills

Communication skills

Job description

Customer Service Advisor - Banbury

Working Hours: Monday - Friday 09:00 - 17:30 + 1 in 4 Saturdays 08:00 - 12:00. From £26,500, plus an excellent benefits package, including:

• In-house training provided to support career progression
• 25 days holiday + public holidays which increases with service
• Discounts on major retail outlets, including groceries
• 4x basic salary life insurance
• Eligibility to receive an annual ‘Company Success Payment’

We have an exciting opportunity for a motivated individual to join our team at Banbury. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first‑class service and an organised approach to your work.

Key Responsibilities

• Meet and greet all customers on arrival in a professional and friendly manner.
• Manage day to day administrative tasks confidently and efficiently.
• Use initiative and be comfortable working as an individual.
• Plan, schedule, and coordinate work.
• Create and process job cards, checking for existing work in progress.
• Check account detail, available credit and obtain relevant authorisation.
• Provide timely updates to our customers.
• Agree timescales for unscheduled work and follow through to completion.

Please note, the closing date for this role is subject to change pending volume of applications.

Interview Date: Flexible interview dates available

Next Steps

• If you like the sound of this position, please apply today.
• A member of the Scania Recruitment team will contact you to discuss your application.
• If you are successful at that stage, you will be invited to have a conversation with the hiring manager.

We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.

Requisition ID: 23328

Number of Openings: 1.0

Part‑time / Full‑time: Full‑time

Permanent / Temporary: Permanent

Country/Region: GB

Location(s): Banbury, GB, OX16 3JU

Required Travel: 0%

Workplace: On‑site

Additional Benefits

• Company Pension

About the Company

Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries. At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation. We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family‑friendly environment for everyone. Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.