Customer Service Advisor

Siniat; Stirling; On-site; GBP 40,000 - GBP 60,000; Full time

Job summary

A leading construction materials company in Scotland is looking for a Customer Service Advisor to enhance customer experience through accurate order processing and support. The successful candidate will possess a strong service mind, manage workloads efficiently, and demonstrate empathy while addressing customer inquiries and complaints. In a dynamic and flexible working environment, this role promotes teamwork and the company’s commitment to sustainability and diversity.

Qualifications

• Demonstrable experience working within a customer-orientated environment in a customer-facing role.
• Strong service mindset with a customer-first attitude.
• High attention to detail and data accuracy.
• Strong workload management and organization skills.

Responsibilities

• Provide basic technical information on products and process all purchase orders.
• Monitor and answer all telephone inquiries in a friendly manner.
• Address all customer complaints promptly and empathetically.
• Liaise with internal departments to ensure stock availability.

Skills

Customer service experience

Attention to detail

Workload management

Empathy in communication

Job description

Overview

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At Etex, our purpose is to inspire new ways of living. We are an international leader in sustainable construction, driven by a passion for excellence, but it's our people that are our top priority. We connect, collaborate, and champion the well-being of our employees, forming partnerships and pioneering change in our ever-evolving industry.

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as a Customer Service Advisor in Sterling!

The Customer Service Advisor is a pivotal role in our mission to provide the best experience and service for our customers.

What you’ll do

• Provide basic technical information on Superglass and Sterling products and services and process all purchase orders accurately and effectively.
• Monitor and answer all telephone enquiries in a friendly, professional manner, including questions regarding prices, quotations, and price lists.
• Monitor and address all customer complaints promptly and empathetically in accordance with Company procedures.
• Liaise with internal departments to ensure stock availability and prompt delivery of all customer orders.

What you’ll bring

• Demonstrable experience working within a customer-orientated environment in a customer-facing role.
• A strong service mindset with a “customer first” attitude.
• High attention to detail and data accuracy.
• Strong workload management and organisation skills with the ability to prioritise workload appropriately.
• A team player who communicates through empathy and care.
• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work.