Customer Service Advisor

Farmfoods Ltd; Metropolitan Borough of Solihull; On-site; GBP 26,000; Full time

Job summary

A prominent retail company in Solihull is seeking a Customer Service Advisor for an office-based role. The ideal candidate will handle customer calls and emails, support the team in daily operations, and maintain records. Applicants should have strong attention to detail, excellent organisation skills, and confidence in communication. Proficiency in Microsoft Office is desirable, along with solid GCSEs in English and Maths. The company values hard work, trust, and respect, providing a supportive environment.

Benefits

30 days annual leave

15% staff discount

Qualifications

• Excellent attention to detail is essential.
• Strong organisational skills are needed.
• Must be a confident communicator.
• Able to handle fast-paced work under pressure.

Responsibilities

• Answer telephone queries and complaints.
• Respond to customer emails and postal duties.
• Maintain accurate records and reports.

Skills

Attention to detail

Organisational skills

Confident communication

Time management

Education

GCSEs (or equivalent) with at least a B in English and Maths

Tools

Microsoft Office Word

Microsoft Office Excel

Microsoft Office PowerPoint

Job description

Customer Service Advisor

Office-based role in Monkspath - Solihull, West Midlands. £25,396.80 starting salary, 30 days annual leave, 15% staff discount. Full time, 08:30 to 17:30, Monday to Friday. You will also work one Saturday approximately every three weeks (for which you will receive a day in lieu).

Role Summary

Farmfoods are a family business who pride ourselves on offering our customers great value, quality products from clean and tidy shops with the friendliest team in retail.

The Customer Service department is an essential part of our business and as a Customer Service Advisor you will be required to support your team in all aspects of their daily operations including; answering telephone queries and complaints from customers and shops, responding to emails, postal duties, accurate record keeping and reporting.

Now is a very exciting time to join Farmfoods and the successful candidate will have the following:

• Excellent attention to detail
• Great organisation skills
• Be a confident communicator
• Be able to work at a fast pace under pressure whilst having excellent time keeping to ensure any given deadlines are hit

Our ideal candidate can effectively use Microsoft Office Word, Excel and PowerPoint, alongside our in-house software (don't worry, we'll train you!). You'll have solid GCSEs (or equivalent) with at least a B in English and Maths.

Above all, you'll embody Farmfoods values: Hard Work, Trust, Respect, and a Positive Attitude. If you've got the "can do" attitude, we've got an opportunity for you to shine!