Customer Service Administrator (Hybrid)

Just Group plc; Reigate; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A prominent UK retirement expert seeks an Administrator in Reigate. The successful candidate will deliver exceptional customer service and administrative support, ensuring customer outcomes are a priority. Responsibilities include processing tasks, resolving enquiries, and organizing work effectively. Ideal candidates have customer service experience and GCSE qualifications in English and Maths. The role offers hybrid working with excellent progression opportunities, competitive salary, and comprehensive benefits, including leave and bonus schemes.

Benefits

Competitive salary

Pension scheme and life assurance

25 days annual leave plus an additional day for birthday

Private medical cover

Generous bonus scheme

Employee assistance helpline

Access to Headspace app

Qualifications

• Previous experience in customer service or administration is required.
• Strong emphasis on delivering excellent customer service.
• Educated to GCSE level or equivalent.

Responsibilities

• Process administrative tasks in compliance with company standards.
• Respond efficiently to customer enquiries.
• Resolve customer concerns independently.
• Organize work effectively to meet objectives.
• Provide excellent customer service at all times.

Skills

Customer service experience

Excellent verbal and written communication skills

Organizational and planning skills

Attention to detail

Strong interpersonal skills

Education

GCSE level or equivalent in English and Maths (grade C or above)

Job description

A prominent UK retirement expert seeks an Administrator in Reigate. The successful candidate will deliver exceptional customer service and administrative support, ensuring customer outcomes are a priority. Responsibilities include processing tasks, resolving enquiries, and organizing work effectively. Ideal candidates have customer service experience and GCSE qualifications in English and Maths. The role offers hybrid working with excellent progression opportunities, competitive salary, and comprehensive benefits, including leave and bonus schemes.