Customer Service Administrator

Northampton Business Directory; Rushden; On-site; GBP 27,000; Full time

Job summary

A local business in Rushden is looking for a Customer Services Administrator to connect customers with internal teams and ensure smooth order processing. The ideal candidate should have experience in a fast-paced customer service environment, be proficient in Microsoft Office, and display excellent communication skills. This permanent office-based role offers a salary of £26,725 per annum, along with onsite parking and pension benefits.

Benefits

Onsite Parking

Pension

Plus other

Qualifications

• Experience in a fast‑paced office or customer service environment.
• Strong attention to detail and data entry accuracy.
• Ability to work independently and manage workload under pressure.

Responsibilities

• Manage customer orders and forecasts accurately and timely.
• Handle customer enquiries via phone and email professionally.
• Resolve customer issues on first contact wherever possible.
• Build strong relationships with customers and internal teams.

Skills

Customer service experience

Microsoft Office proficiency

Attention to detail

Excellent communication skills

Job description

Customer Services Administrator

Rushden, Northamptonshire NN10

£26,725 per annum

Hours: 9am – 5pm, Monday to Friday

Commutable from Kettering, Northampton, Wellingborough. Permanent Office based role.

Are you a proactive and detail-oriented individual with a passion for delivering excellent customer service? Hawk 3 Talent Solutions are recruiting for aCustomer Services Administratorto join our dynamic company based in Rushden, Northamptonshire. In this role, you’ll be the key link between our customers and internal teams, ensuring smooth order processing, prompt issue resolution, and clear communication. Reporting to the Sales Manager, you’ll help drive customer satisfaction and support business efficiency.

Key Responsibilities

• Manage customer orders and forecasts with accuracy and timeliness.
• Handle customer enquiries via phone and email professionally.
• Resolve customer issues on first contact whenever possible.
• Maintain accurate system data and remove obsolete information.
• Support the external sales team with administrative and logistical tasks.
• Liaise with technical, sales, and production teams to provide updates.
• Build strong relationships with customers and internal teams.
• Identify cross‑selling and upselling opportunities.
• Prepare reports and forecasts as needed.
• Contribute to continuous improvement initiatives.

What We’re Looking For

• Experience in a fast‑paced office or customer service environment.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong attention to detail and data entry accuracy.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage workload under pressure.
• A positive, can‑do attitude and eagerness to learn.

Experience in manufacturing or distribution is desirable but not essential.

Benefits

• Onsite Parking
• Pension
• Plus other

If you would like to apply for the role of Customer Service Administrator then please email your CV to (url removed) or call Deb on (phone number removed).

Closing date is 13.2.2026. Please note this could change subject to suitable applications.

Hawk 3 Talent Solutions are acting as an employment agency on behalf of its client.

By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. To view our full Privacy Policy please visit our website.

Hawk 3 Talent Solutions are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. Whilst we endeavor to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.