Customer Renewals Representative

Hastingsdirectsmartmiles; Leicester; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading digital insurance provider in Leicester is seeking individuals with a passion for customer service to join their team. The role involves actively listening to customer queries and providing accurate information on insurance products. This position offers a starting salary of £25,150, increasing to £25,500 after training, with potential progression to £27,500. Join a dynamic team and make a difference in the insurance market.

Qualifications

• Confident in communication skills, both verbal and written.
• Ability to overcome customer objections and drive positive resolutions.
• Self-motivated individuals that take pride in their work.

Responsibilities

• Actively listen to customer queries and work to fact find policy details.
• Talk confidently with purpose about products and provide accurate information.
• Navigate in-house software systems while taking inbound calls.

Skills

Active listening

Resilience

Persuasiveness

Problem-solving

Customer centricity

Job description

Do you have a passion for helping others and supporting the growth of our business Are you confident in your communication skills, have excellent active listening and able to speak to a varied customer base both verbal and written - **Salary:** The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12-months with the right focus on personal development. **Location:** Our vibrant Leicester office is conveniently located in the city centre, just a short walk from the train station and easily accessible via major road routes. **Your role:** A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.Have transferable skills such as; resilience, persuasiveness and customer centricityExperience in delivering quality customer outcomes Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skillsAbility to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening) Computer skills: you'll take inbound calls whilst navigating our in-house software systems **What we offer:** Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. **Benefits you’ll receive:**and check out the **what we offer** tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.