Customer Renewals Representative

Hastingsdirectsmartmiles; Bexhill-on-Sea; On-site; GBP 26,000; Full time

Job summary

A digital insurance provider in Bexhill-on-Sea is seeking individuals with strong communication skills for a customer-focused role. You will assist customers with their insurance needs by listening to queries and providing tailored solutions. The position offers opportunities for salary progression and personal development in a dynamic work environment.

Benefits

Benefits including salary progression

Dynamic work environment

Employee development opportunities

Qualifications

• Ability to communicate confidently with customers and address queries.
• Self-motivated with a focus on personal development.
• Experience in delivering quality outcomes for customers.

Responsibilities

• Listen actively to customer queries and understand their policy details.
• Utilize training to offer suitable products for customer insurance needs.
• Drive a positive resolution through excellent communication skills.

Skills

Communication skills

Active listening

Resilience

Persuasiveness

Problem-solving skills

Job description

Do you have a passion for helping others and supporting the growth of our business Are you confident in your communication skills, have excellent active listening and able to speak to a varied customer base both verbal and written - **Salary:** The starting salary is £25,150 plus benefits. Upon completing the training and coaching period which usually takes 12 weeks, the salary will automatically increase to £25,500. There will be opportunities for further salary progression to £27,500, which can be achieved in as little as 12-months with the right focus on personal development. **Location:** Our fantastic Bexhill office, which is next to the seafront, and only a short walk from Collington station. **Your role:** A key part of your role will be to actively listen to any customer queries and then work with them to fact find and understand any changes to their policy details and circumstances. You will then utilise your training and our systems to offer the customer the most suitable products and price for their upcoming insurance needs.That means talking confidently with purpose about our products, giving accurate information first time and making sure customers understand everything about their policy, quotation and services.Have transferable skills such as; resilience, persuasiveness and customer centricityExperience in delivering quality customer outcomes Self- motivated individuals that take pride in what they do and who can demonstrate politeness and problem-solving skillsAbility to overcome customer objections and drive a positive resolution through excellent communication skills (questioning and listening) Computer skills: you'll take inbound calls whilst navigating our in-house software systems **What we offer:** Join us and you’ll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community. **Benefits you’ll receive:**and check out the **what we offer** tab to learn more.Hastings Direct is a fast growing, agile, digitally focused general insurance provider of products and services to over 4 million customers in the UK, employing over 4,600 colleagues. Our vision – to be the best and biggest digital insurance provider in the market.It's our attitude and the way we run our business that makes us different. We focus on getting it right for our colleagues, customers, company and community. It's a dynamic, flexible, fun and constantly changing environment. You'll enjoy the scope to make a real difference for our customers, influence our company, benefit the communities we work in and have fun along the way.