Customer Relationship Executive (IT Industry)

Concorde Technology Group; United Kingdom; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading IT services provider in the UK is looking for a Customer Relationship Executive. This role involves proactive lead generation, customer engagement, and adhering to company processes. The ideal candidate will have instinctive sales knowledge and a keen interest in the IT market. In return, the company offers an industry-matching salary, a commission scheme, and personalized development plans.

Benefits

Industry matching salary

Commission scheme

Pension scheme

Tailored professional development plan

Referral scheme

Qualifications

• Understanding of the IT market and sales interest.
• Driving licence and use of a car for work.
• Willingness to learn and develop in sales.

Responsibilities

• Contribute towards different phases of the sales lifecycle.
• Own generation of leads and follow up on marketing leads.
• Engage customers to ensure satisfaction and retain business.

Skills

Proactive lead generation

Excellent customer-facing skills

Strong relationship skills

Instinctive sales knowledge

Entrepreneurial mindset

Job description

Concorde Technology Group are one of the UK’s most successful independent, IT Cloud & Managed Services Providers. With over 2500 customers throughout the UK. This is an opportunity to join a successful company at the right time, ahead of further successful growth, and be instrumental in the guiding and developing of technical excellence in your sales team environment.

We are looking for a Customer Relationship Executive with some experience selling solutions/ products and services to all sectors of the market. Either just starting in the industry or looking for a change in career we will support you through coaching and training to become a successful member of our existing sales team, shaping the business as it continues to expand. The principal responsibility of a role is to contribute towards different phases of the Sales lifecycle and will be intensely involved in new business development.

The successful candidate will have an understanding of the IT market and a strong interest in sales, preferably in the IT sector

The key attributes and skills you will be able to demonstrate include:

Proactive generation of own leads within your territory. Most of your business will come from your own activity

Proactive follow up of leads generated by our marketing campaigns to supplement own activity

Excellent customer facing skills

Provision of management information to Line Manager.

Provision of quotations and Bid response documentation.

Ownership of the end-to-end process around the delivery of products & services to Concorde Technology Group Customers.

Increasing the scope of products and services being taken by Concorde Technology Group customers. ·

Ensuring the highest levels of customer satisfaction through professional engagement at all times and at all Levels within the customer.

Adherence to all Concorde Technology Group processes and procedures with particular reference to the ISO 9001 and 27001 accreditation.

Maintaining a high level of knowledge around the products and services offered by Concorde Technology Group.

Maintaining a high level of knowledge of the general I.T. marketplace and the specific marketplace within Which the named Customer operates.

Maintaining up-to-date records of all activities with regard to the named Customers including (but not Limited to) completion of Customer records on the Concorde Technology Group internal CRM sales tool.

The successful candidate will have an interest and understanding of the IT market and be keen to take a journey into sales

To be considered for the role you must have:

Driving licence and use of a car for work
Instinctive Sales Knowledge

Excellent Relationship Skills

Entrepreneurial mindset

Winning Spirit

In return we can offer:

An industry matching salary

Commission scheme

Pension Scheme

A tailored professional and personal ongoing development plan.

Receive up to 10 days training per annum, relevant to your position.

Take part in our regular events and activities outside of work. for charity or just for fun

Birthdays off as a paid holiday

Referral scheme for bringing superstars to the business.

A career at Concorde means allowing you to shape your future. We will provide you with all the tools and support you need to be successful. This is not just the basics. We are talking about the latest in system automation technology, weekly campaigns, holidays, prizes, and team incentives.

We know it is essential for you to keep moving forward with your career, and that is why you’ll have the very best training opportunities.We invest heavily in our teams, culture, environment, and values and by us continuing to develop and promote talent from within.

If you’re seeking an exciting and challenging role where you can use your skills and learn new ones, whilst influencing the success of growing business then apply now and one of our Internal Recruiters will contact you, to discuss your experience and skill set.

Please send your CV together with details of salary expectation.

Further information on the Concorde Technology Group can be found atwww.tctg.co.uk

Concorde Technology Group are an equal opportunities employer and welcome applications from all sectors of the community.