Customer Order Processing Manager

Clays Ltd; Bungay; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading publishing company located in England is seeking a proactive Customer Order Processing Manager. This key role involves overseeing the Planning and Data Preparation teams to ensure a smooth workflow for customer orders and data. The ideal candidate will have strong people management skills, an eye for process improvement, and the ability to collaborate effectively across departments. You will be responsible for maximising efficiency, addressing quality issues, and leading your teams to success.

Benefits

Contributory Pension

Company Sick Pay

26 Days Annual Leave + Bank Holidays

Life Assurance

Cycle Scheme

Free Onsite Car Parking

Flexible working hours

Qualifications

• Demonstrable people management experience in a fast-paced production environment.
• Experience managing different working patterns efficiently.
• Proven in workflow, process or systems management.

Responsibilities

• Lead and manage the Planning and Data Preparation teams.
• Ensure customer orders are processed efficiently for timely production.
• Investigate and resolve quality issues.

Skills

People management

Communication

Problem-solving

Microsoft Excel

SharePoint

Job description

As part of an ongoing internal restructure we are looking for a proactive and highly motivated Customer Order Processing (COP) Manager to join our Business Systems team at our factory in Bungay. This is a key management role responsible for overseeing our Planning and Data Preparation teams to ensure a seamless, efficient, and high-quality workflow for all customer orders and data.

You will ensure customer work is processed smoothly and on time, maximising production efficiency and supporting our factory teams to deliver outstanding service to our clients. Working closely with colleagues across the business, you will manage, support and develop your team while continually improving processes, systems, and collaboration across departments.

To be successful as a COP Manager, you will be an organised, people-focused leader with excellent decision-making skills, a passion for problem solving, and the ability to influence and build effective relationships across all areas of the business.

Role Responsibilities

• Lead and manage the Planning and Data Preparation teams, ensuring smooth daily operations
• Ensure customer orders and data are processed efficiently to enable timely production
• Manage team structure, workloads, recruitment, training, development and succession planning
• Handle team communications, performance reviews, one-to-ones, holiday and sickness management
• Investigate and resolve quality issues, implementing training or process improvements where required
• Foster a positive, inclusive, high-performance culture within the teams
• Work closely with Customer Service, Sales, Production Control and wider business stakeholders to improve workflow and communication
• Support automation and systems development initiatives, engaging with IT and project teams
• Support system testing, process development and documentation of standard operating procedures
• Provide regular KPI and performance reportingEnsure compliance with business policies and relevant standards

About you

• Demonstrable people management experience, ideally within a fast-paced production, manufacturing, or operations environment
• Experience managing different working patterns (shift, hybrid and part-time staff)
• Proven experience in workflow, process or systems management
• Strong communication and influencing skills, with the ability to collaborate across multiple departments and stakeholders
• Excellent problem-solving ability and confidence to make clear decisions under pressure
• A proactive and adaptable approach, with the ability to flex to changing priorities
• Strong IT capability, particularly Microsoft Excel and SharePoint
• A professional, personable leadership style with the ability to motivate, engage and inspire teams

What we can offer you

• Contributory Pension
• Company Sick Pay
• 26 Days Annual Leave + Bank Holidays
• Life Assurance
• Cycle Scheme
• Free Onsite Car Parking (Subject to Availability)
• Working Hours: 8:30am – 5pm with 1 hour for lunch. Some flexibility will be required occasionally to meet business needs.

About Us

We have been operating for over 200 years, producing some of the most well-known and best-selling books in the UK, providing an invaluable service to a range of publishing clients and in turn, bringing you and your family the books you love to read. With over 800 employees based on the Norfolk/Suffolk border, we supply over 150 million books per year. Through our union with Elcograf since May 2018, we continue to have a strong and exciting future ahead of us and look forward to welcoming you to the company.

Please note, due to the location of our factory, it would be preferable if you have your own transport.

Send your CV to [e-mail] today!