Customer Operations Programme Manager — Hybrid (London/Manchester)

Radix Solutions; Greater London; Hybrid; GBP 45,000 - 62,000; Full time

Job summary

A leading housing organization is seeking a Customer Operations Programme Manager to enhance the Home Ownership team. This pivotal role focuses on improving customer experiences through effective programme oversight and strong stakeholder relationships. The ideal candidate has significant experience in managing multiple programmes and a solid understanding of customer journey mapping. This hybrid position allows for flexibility, requiring in-office work at least twice a week. The closing date for applications is January 19, 2026.

Qualifications

• Significant experience of managing multiple programmes in parallel.
• Strong understanding of customer experience frameworks.
• Ability to influence effectively and collaborate across teams.

Responsibilities

• Lead operational activities for the Home Ownership team.
• Track and report on performance to ensure timely delivery.
• Build trusted relationships with key stakeholders.

Skills

Customer journey mapping

Project and programme governance

Communication

Service improvement

Collaboration

Job description

A leading housing organization is seeking a Customer Operations Programme Manager to enhance the Home Ownership team. This pivotal role focuses on improving customer experiences through effective programme oversight and strong stakeholder relationships. The ideal candidate has significant experience in managing multiple programmes and a solid understanding of customer journey mapping. This hybrid position allows for flexibility, requiring in-office work at least twice a week. The closing date for applications is January 19, 2026.