Customer Onboarding Executive

Market Dojo Ltd.; United Kingdom; On-site; GBP 25,000 - 30,000; Full time

Job summary

A growing software solutions firm in the UK is seeking a Customer Onboarding Executive to support new client project implementations and provide training on their innovative SaaS products. The ideal candidate will have 1-2 years of experience in customer success or software implementation, attention to detail, and strong communication skills. This role offers a competitive salary and numerous benefits.

Benefits

Private medical insurance

Monthly team breakfasts

£1000 annual professional training budget

Quarterly Amazon vouchers

Qualifications

• 1-2 years of prior experience in Customer Success or Software Implementation.
• Experience working with SaaS solutions.
• Fluency in English is essential.

Responsibilities

• Support the implementation of new client projects.
• Provide post-implementation support.
• Train clients on the use of our products.

Skills

Customer Success

Solution Consulting

Technical Support

Project Administration

Attention to Detail

Tools

PowerBI

Excel

Job description

Market Dojo is a dynamic and rapidly growing entrepreneurial company. We develop and sell innovative web applications to procurement professionals all over the world. Our products regularly help businesses save an average of 16% on their procurement activities within a matter of weeks, creating a brand and product that our clients love. See the 5* reviews for yourself on Capterra. If you’d like to know what our employees think of us, take a look at their reviews on Glassdoor.com.

Job Title: Customer Onboarding Executive

Location: Remote or hybrid (Stonehouse, Gloucestershire)

Salary: Up to £30k Basic + up to £2k Performance Bonus + Outstanding Benefits

Experience: 1-2 years’ relevant experience

Other benefits: private medical insurance, team away-days, monthly team breakfasts, mobile phone allowance, quarterly Amazon vouchers, £1000 annual professional training budget of your choice, extra day holiday on your birthday, the list goes on.

The Role:

Sitting within our wider Customer Success team, the mission of our Professional Services team is to receive 5 star feedback whilst implementing new client projects on time and on budget, supporting seamless delivery of our software solutions.

This role is an excellent opportunity for someone early in their career who is looking to develop their skills in a fast‑paced, client‑facing role. You will work alongside our Senior Professional Services Manager to take on specific duties for client implementations. Initially we envisage these duties to be in a supportive role, but increasing in responsibility as you develop your abilities and knowledge.

New client implementations can range from a few days to a few weeks, with the deliverables pre‑agreed between the client, our Sales team and our Professional Services team.

Such deliverables typically include working within the Market Dojo solutions to build templates, establish user permissions, import data, create workflows and enable integrations across our software ecosystem including partners.

Other deliverables can include user training, creating specific training materials and providing a degree of hand‑holding to new clients as they start to use our solutions.

The role has many avenues to develop a career path into more seniority and greater responsibilities, including potential opportunities to work overseas.

What You’ll Work On:

• Become an expert in the use of our products to set clients up correctly.
• Interpret client needs and map these to specific features within Market Dojo.
• Contribute to the development and execution of client project plans, timelines, and deliverables by supporting the team to foster long‑term client relationships and ensuring client satisfaction.
• Participate in client meetings, workshops, and training sessions, ensuring high‑quality communication and understanding of client requirements and compliance with company policies.
• Adhere to project deadlines and raise any potential issues to your manager at the earliest opportunity.
• Work alongside the Sales team to review Professional Services Statement of Works included within client proposals.
• Use screen sharing and communication technologies to train clients.
• Create and improve training materials and support resources.
• Provide post‑implementation support and assist with ongoing client inquiries or issues.
• Create reports on behalf of our clients using tools such as PowerBI and Excel.
• Share product improvement ideas in line with client requirements.
• Identify opportunities for process improvements and suggest enhancements to internal workflows and tools.
• Record all information in our relevant systems to help us scale.
• Although this role will focus on the implementation of new clients, you may also contribute to their ongoing success and other ad hoc pieces of work at any stage of their journey with us.

About You:

• 1-2 years of prior experience in any comparable role in Customer Success / Software Implementation / Professional Services / Solution Consulting / Project Administration / Technical Support
• 1-2 years’ experience of working with SaaS solutions or cloud technologies
• Attention to detail and flexible mindset are essential
• Basic understanding of project management principles
• Energetic, self‑motivated and well organised, with a passion for technology and, above all, customer success
• A quick learner with the willingness to gain a solid understanding of procurement
• Ability to operate in a consultative manner, demonstrate good listening skills to understand clients’ needs, not being afraid to ask for clarification in order to find the optimal solution
• An analytical and curious brain that finds answers in a sea of data
• Ability to work well in a team and independently, with a strong sense of accountability and initiative.
• Demonstrated ability to build strong relationships across all levels of seniority
• Excellent written and oral communication skills
• Own a car with a clean and valid driving licence
• Eligible to work in the UK
• Fluency in English is a must, whilst other languages are welcomed.

We believe in four key ideologies: being collaborative, transparent, agile and having fun.

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