Customer Journey Architect – FinTech & Pensions Lab

Lloyds Bank plc; City of Edinburgh; Hybrid; GBP 59,000 - 67,000; Full time

Job summary

A leading financial institution in Edinburgh seeks a Customer Journey Manager to enhance customer experiences within the Workplace & Retirement Platform. You will design seamless digital journeys, utilize data for insights, and collaborate with teams for impactful solutions. Ideal candidates will have strong problem-solving skills and experience in financial services or digital products. This full-time role offers a hybrid working pattern and a comprehensive benefits package, contributing to customer financial security and satisfaction.

Benefits

Discounted shopping

Flexible benefits package

Career development opportunities

Qualifications

• Experience in driving process improvements within digital products.
• Ability to collaborate with cross-functional teams.
• Strong understanding of customer-centric approaches.

Responsibilities

• Design and optimize end-to-end customer journeys.
• Use data insights to improve customer experiences.
• Work with third parties to enhance the customer experience.

Skills

Experience mapping customer journeys

Strong problem-solving skills

Ability to build relationships

Curiosity and willingness to learn

Experience in pensions or digital products

Job description

A leading financial institution in Edinburgh seeks a Customer Journey Manager to enhance customer experiences within the Workplace & Retirement Platform. You will design seamless digital journeys, utilize data for insights, and collaborate with teams for impactful solutions. Ideal candidates will have strong problem-solving skills and experience in financial services or digital products. This full-time role offers a hybrid working pattern and a comprehensive benefits package, contributing to customer financial security and satisfaction.