Customer-Focused Service Advisor: Bookings & Upsell

Hatfields Jaguar Land Rover Dealership; Hull and East Yorkshire; On-site; GBP 25,000 - 30,000; Full time

Job summary

An automotive service center in Hull and East Yorkshire is looking for a client services representative. Your role involves managing client inquiries, booking appointments, and upselling additional services. You'll need to ensure client satisfaction through effective communication and problem-solving skills. You will also handle warranty claims and keep clients updated during the repair process. This position offers a structured work week and various employee benefits, including a contributory pension scheme.

Benefits

30 days holiday (rising to 33)

Enhanced Maternity Leave

Contributory workplace pension scheme

Career progression opportunities

On-site free parking

Referral programme

Cycle to work scheme

Uniform and PPE provided

Access to discounts on retailers and restaurants

Qualifications

• Effective time management to prepare for daily tasks.
• Ability to handle client inquiries and convert them into bookings.
• Competent in maintaining detailed records and invoicing.
• Experience in upselling products and services.

Responsibilities

• Manage time effectively and prepare for daily tasks.
• Answer client inquiries and convert them into bookings.
• Greet clients warmly and professionally.
• Upsell additional products based on client needs.
• Process warranty claims accurately and timely.
• Keep clients updated on repair progress.
• Ensure timely completion of repairs.
• Handle client complaints competently.

Skills

Time management

Client communication

Problem-solving

Attention to detail

Job description

An automotive service center in Hull and East Yorkshire is looking for a client services representative. Your role involves managing client inquiries, booking appointments, and upselling additional services. You'll need to ensure client satisfaction through effective communication and problem-solving skills. You will also handle warranty claims and keep clients updated during the repair process. This position offers a structured work week and various employee benefits, including a contributory pension scheme.