Customer Flow Analytics Lead: Insight & Ops Leader

Aviva Direct Ireland Limited; Norwich; Hybrid; GBP 45,000; Full time

Job summary

A leading insurance company is seeking an Insight and Customer Flow Analytics Lead for an 18-month contract in Norwich. The ideal candidate will manage a team, provide actionable insights using data, and enhance operational efficiency through stakeholder collaboration. A competitive salary of circa £45,000 is offered, along with a bonus, pension scheme, flexible benefits, and generous holiday plus volunteer days. They encourage applications from diverse backgrounds and consider flexible working arrangements.

Benefits

Bonus opportunity of 10%

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Paid volunteering days

Wellbeing support tools

Qualifications

• Proven experience in stakeholder management.
• Strong analytical skills with attention to detail.
• History of leading teams or relevant analytical roles.

Responsibilities

• Lead a team of CFA Analysts to deliver insights.
• Work with stakeholders to improve operational efficiency.
• Utilize Verint Desktop Analytics for data analysis.

Skills

Strong stakeholder management skills

Ability to quickly master new technology and processes

Analytical mindset with excellent attention to detail

Ability to present complex detail in a simple to understand way

Experience in analytical/insight roles or people leadership

Job description

A leading insurance company is seeking an Insight and Customer Flow Analytics Lead for an 18-month contract in Norwich. The ideal candidate will manage a team, provide actionable insights using data, and enhance operational efficiency through stakeholder collaboration. A competitive salary of circa £45,000 is offered, along with a bonus, pension scheme, flexible benefits, and generous holiday plus volunteer days. They encourage applications from diverse backgrounds and consider flexible working arrangements.