Customer Experience Leader — Fast-Paced Retail

Morrisons; Liverpool; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading UK supermarket is seeking a Customer Service Manager in Liverpool to lead a dynamic team focused on exceptional customer service. You will manage day-to-day operations, ensuring outstanding availability and performance. Ideal candidates will have experience in retail or hospitality, with strong communication skills and the ability to foster relationships. This role offers a competitive salary and an attractive benefits package, including a bonus and retirement plan.

Benefits

Generous bonus

Attractive pension scheme

Private healthcare

Colleague discount

Family friendly policies including maternity/adoption leave

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication and relationship-building abilities.
• Flexibility and adaptability to change.

Responsibilities

• Lead and empower colleagues to prioritize customer service.
• Ensure market-leading availability in the store.
• Manage scheduling, absence, performance, and talent discussions.

Skills

Team management in fast-paced environment

Great communication skills

Relationship building

Adaptability

Customer responsiveness

Job description

A leading UK supermarket is seeking a Customer Service Manager in Liverpool to lead a dynamic team focused on exceptional customer service. You will manage day-to-day operations, ensuring outstanding availability and performance. Ideal candidates will have experience in retail or hospitality, with strong communication skills and the ability to foster relationships. This role offers a competitive salary and an attractive benefits package, including a bonus and retirement plan.