Customer Experience Leader - 70+ Teams (6-Month FTC)

Severn Trent Plc; Leicester; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading water provider is seeking a Customer Manager in Leicester to lead customer service teams. You will oversee team performance, improve customer experiences, and foster team development. This role entails direct management of team leaders and involves a fixed term contract of 6 months, focusing on building high-performing teams. Ideal candidates are experienced in customer service leadership and possess strong leadership and communication skills.

Benefits

28 days holiday + bank holidays

Annual bonus scheme

Family-friendly policies

Pension scheme

Sharesave scheme

Dedicated training

Electric vehicle scheme

Paid volunteering days

Qualifications

• Experience in leading customer service teams.
• Ability to handle challenging situations with empathy.
• Strong decision-making skills.

Responsibilities

• Lead and coordinate teams to deliver exceptional customer service.
• Monitor team performance and implement best practices.
• Ensure effective handling of customer inquiries and complaints.

Skills

Leadership

Customer service

Team management

Communication

Job description

A leading water provider is seeking a Customer Manager in Leicester to lead customer service teams. You will oversee team performance, improve customer experiences, and foster team development. This role entails direct management of team leaders and involves a fixed term contract of 6 months, focusing on building high-performing teams. Ideal candidates are experienced in customer service leadership and possess strong leadership and communication skills.