Customer Experience Executive (Sales Support)

Geopura Ltd.; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading energy solutions company based in the UK is seeking a Customer Experience Executive to support its Sales team. This role involves managing customer inquiries across various channels, building strong customer relationships, and utilizing CRM software for documentation and lead management. The ideal candidate should have excellent communication and analytical skills, with experience in customer service or administrative roles. This position offers career growth potential in a rapidly expanding company focused on clean energy solutions.

Benefits

Annual Bonus Scheme

Up to 8% matched pension contribution

25 days holiday plus Bank Holidays

Enhanced family leave pay

Private healthcare and dental cover

Death in Service Benefit at 4x base salary

Employee Assistance Programme

Bike2Work Scheme

Qualifications

• Experience in customer service or administrative roles.
• Ability to manage customer interactions effectively.
• Skills in data analysis and survey review.

Responsibilities

• Support incoming enquiries through various channels.
• Assist Sales Team with administrative tasks.
• Create strong relationships with customers and ensure satisfaction.
• Record and manage customer interactions in CRM.
• Gather and analyze customer feedback.
• Disseminate monthly emission reports to clients.

Skills

Customer relationship management

Strong communication skills

Analytical skills

Administrative support

Problem-solving

Tools

CRM software

Job description

GeoPura is revolutionising the way we generate power. As the world moves away from fossil fuels, we provide clean, hydrogen-powered energy solutions that supplement the grid and replace polluting diesel generators to support the transition to net zero. From construction and critical infrastructure to film & TV, live events, and EV charging, our Hydrogen Power Units (HPUs) deliver reliable, zero-emission electricity where it’s needed most.

Already one of the UK’s largest producers of green hydrogen, we’re growing fast. Ranked 6th in The Sunday Times 100 Tech, a list of Britain’s fastest-growing private technology companies, we’ve raised over £114 million in investment from global leaders including Siemens Energy Ventures, National Wealth Fund, Barclays Sustainable Impact Capital, GM Ventures, and SWEN Capital Partners. With strong financial backing and a clear path to scale, we are building a team that will shape the future of energy.

Our technology is already trusted by major organisations such as Balfour Beatty, HS2, National Grid, and the BBC, and we’re just getting started. As we expand across the UK and internationally, in collaboration with Siemens Energy, this is an exciting time to join a company at the forefront of the hydrogen revolution, making a real impact on air quality, carbon reduction, and the future of clean energy.

GeoPura are working in partnership with Siemens Energy to provide this delivery of renewable, zero emission energy at a large and significant scale. With experience in providing zero-emissions power to a wide range of industries – from construction to film and TV production, to outdoor events – GeoPura harnesses hydrogen technology to generate and distribute the vast amount of energy required to decarbonise our global economies. Current clients of GeoPura include Netflix, BBC, HS2 and Polestar EV cars. Due to growth, GeoPura are recruiting a Customer Experience Executive to support our Sales team.

Key Responsibilities

• Support incoming enquiries through our existing contact channels; voice, email, web, CRM, social, European Sales tool.
• Working with the Sales Team to assist with administrative tasks such as Lead/Opportunity and quote creation.
• Creating strong relationships with the Sales Team to manage customer SLA’s.
• Utilise our existing CRM platform to record and manage customer interactions and documentation and where required, distribute leads and opportunities to colleagues.
• Handling and triaging of company emails, ensuring enquiries are fielded in a timely manner to the appropriate colleagues within the business.
• Escalating complex issues to the appropriate teams and following up until resolution.
• Supporting with customer surveys, reviewing and analysing feedback to drive customer sentiment KPI’s.
• Collecting and analysing customer feedback and data to improve our products and services.
• Collaborating with other departments and teams to ensure customer satisfaction and retention.
• Creating Purchase Orders and Sales quotes.
• Disseminating the monthly emission reports to our clients.
• Assist in the preparation and presentation of proposals and quotations for potential customers and strategic partners, where required.
• Monitoring and testing lead workflows are working effectively via the website and our internal CRM.
• Creating content and managing articles within the intranet.
• Maintain and nurture relationships with prospects and existing customers to ensure a positive experience and long-term engagement.
• Where required, supporting the GeoPura PQQ on-boarding process – keeping the procurement platforms up-to-date with the most current certification.
• Annual Bonus Scheme
• Up to 8% matched pension contribution
• 25 days holiday + Bank Holidays (holiday entitlement also raises 1 day per year of service, capped at 30 days)
• Enhanced family leave pay
• A career within a rapidly growing company
• Private healthcare and dental cover
• Death in Service Benefit at 4x base salary
• Employee Assistance Programme and Mental Health Advantage
• Bike2Work Scheme
• Exposure to exciting projects within film, TV, and other sectors working to decarbonize their operations

Why GeoPura?

• Be part of the future of energy: Work on pioneering projects with cutting-edge hydrogen technology.
• Grow with us: This is a fantastic opportunity to join a fast-growing company with significant potential for career development.
• Make an impact: Help us drive the change towards a cleaner, more sustainable world.
• Collaborative environment: Work with passionate, like-minded individuals who share your enthusiasm for innovation and sustainability.