Customer Experience Executive - Hybrid, Bonus & Wellbeing

Novuna Consumer Finance; Newbury; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading consumer finance firm in Newbury is looking for a Customer Service Representative to be the first point of contact for vehicle leasing customers. You will provide excellent service via phone and email, resolving queries and liaising with specialist teams. The role requires a friendly demeanor, strong communication skills, and IT literacy. Benefit from industry-leading training, a flexible benefits package, and a hybrid working model with a minimum of 3 days in the office per week.

Benefits

Excellent bonus scheme

Hybrid working

25 days' holiday plus bank holidays

Full wellbeing package including BUPA

Qualifications

• Passionate about delighting customers and providing good service.
• Attention to detail and ownership of queries.

Responsibilities

• First point of contact for vehicle leasing customers.
• Resolve customer queries via phone and email.
• Liaise with specialist teams when needed.

Skills

Customer service ethic

Friendly telephone manner

Excellent written and verbal communication

IT literacy

Job description

A leading consumer finance firm in Newbury is looking for a Customer Service Representative to be the first point of contact for vehicle leasing customers. You will provide excellent service via phone and email, resolving queries and liaising with specialist teams. The role requires a friendly demeanor, strong communication skills, and IT literacy. Benefit from industry-leading training, a flexible benefits package, and a hybrid working model with a minimum of 3 days in the office per week.