Customer Experience Coordinator - Part Time, Hybrid

National Museum of the Royal Navy; Portsmouth; Hybrid; GBP 80,000 - 100,000; Part time

Job summary

A leading national naval museum is seeking a part-time Customer Engagement Officer to provide high-quality service and handle inbound inquiries. The candidate will engage with diverse users through various channels including email and social media. This role provides a hybrid working opportunity from home and on-site in Portsmouth. The museum offers a friendly workplace, group pension, employee assistance programs, and other benefits. Interested applicants should apply by midnight on January 2, 2026.

Benefits

Group pension plan

25 days’ annual leave (pro rata)

Employee Assistance Programme

Free admission to national museums

Discounts at shops and cafes

Qualifications

• Knowledge and experience in customer service for diverse audiences.
• Excellent communication skills in both written and verbal formats.
• Confidence in managing complaints and feedback.

Responsibilities

• Handle all inbound enquiries across multiple customer engagement channels.
• Support wider teams with customer feedback and insights.
• Represent the organization positively to visitors.

Skills

Delivering high-quality customer service

Excellent written and verbal communication

Handling complaints and managing conflict

Multi-tasking and problem solving

Organizing and prioritizing workload

Job description

A leading national naval museum is seeking a part-time Customer Engagement Officer to provide high-quality service and handle inbound inquiries. The candidate will engage with diverse users through various channels including email and social media. This role provides a hybrid working opportunity from home and on-site in Portsmouth. The museum offers a friendly workplace, group pension, employee assistance programs, and other benefits. Interested applicants should apply by midnight on January 2, 2026.