Customer Experience Coordinator

Johnson Controls Inc.; Manchester; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading global company based in Manchester seeks a Customer Experience Coordinator. In this hybrid full-time role, you'll manage engineer scheduling, liaise with clients, and ensure seamless operations. Ideal candidates will have customer service experience, strong communication skills, and proficiency in PC applications. Join a supportive team with competitive salary, generous leave, and numerous career development opportunities.

Benefits

Competitive salary

25 days annual leave

Pension plan

Employee assistance program

Referral scheme

Exclusive discounts

Career development opportunities

Free onsite parking

Casual attire on Fridays

Qualifications

• At least 1 year of customer service experience.
• Excellent communication skills—written and verbal.
• Strong multitasking and time management abilities.
• High attention to detail and urgency.
• Confident decision-making and problem-solving skills.

Responsibilities

• Coordinate engineer appointments and manage dynamic diaries.
• Communicate with customers to confirm schedules and resolve queries.
• Order parts and secure purchase orders.
• Navigate multiple customer portals and internal systems.
• Collaborate with Service Managers to optimize engineer productivity.
• Liaise with Sales, Billing, and Subcontractors.

Skills

Customer service experience

Communication skills

Multitasking

Time management

Attention to detail

Decision making

Problem-solving

PC applications proficiency

Job description

.Customer Experience Coordinator page is loaded## Customer Experience Coordinatorlocations: Manchester-Manchester-United Kingdomtime type: Full timeposted on: Posted Todayjob requisition id: WD30257078**** **Join Us as a Customer Service Coordinator** ******** **Manchester – Tyco Park |** **** **Full-Time |** **** **Hybrid Working (2 days/week after 6 months)****** **Usual Hours: 8:00****–****17:00, Monday to Friday | Flexibility Required: Between 7:00****–****19:00 Monday to Sunday****** **What we offer*** **Competitive Salary:** Reflecting your skills and experience* **Generous Leave:** 25 days annual leave (pro-rated in hours)* **Holiday Purchase Scheme:** Buy up to 10 extra days—up to 35 days total leave* **Comprehensive Benefits:** + Pension plan (up to 7% employer match) + Life assurance + Employee assistance program + Referral scheme* **Exclusive Discounts:** High street brands, cycle-to-work scheme, and Johnson Controls product discounts* **Career Development:** Extensive growth and advancement opportunities* **Free Onsite Parking:** Hassle-free commuting* **Dress Down Fridays:** Casual attire to wrap up the week**** **What You Will Do**As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:* Coordinating engineer appointments and managing dynamic diaries* Communicating with customers via phone and email to confirm schedules and resolve queries* Ordering parts, securing purchase orders, and completing permits* Navigating multiple customer portals and internal systems* Collaborating with Service Managers to optimize engineer productivity* Liaising with Sales, Billing, FM Helpdesk, and Subcontractors* Supporting KPIs and reporting to the Planning Team Manager**** **What We Look For****Must-Haves:*** At least 1 year of customer service experience* Excellent communication skills—written and verbal* Strong multitasking and time management abilities* High attention to detail and urgency* Confident decision-making and problem-solving skills* Proficiency in using multiple PC applications**Nice-to-Haves:*** Experience with GANT-based planning or dispatch software* Familiarity with processing invoices and purchase orders* Previous scheduling experience in a service or maintenance roleYou will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.#LI-MS2#LI-HybridYour buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.