Customer Experience Co-ordinator

UBT Pty; Havant; On-site; GBP 27,000 - 30,000; Full time

Job summary

A dynamic company is seeking a Customer Experience Co-ordinator to enhance customer satisfaction. The role involves managing inquiries and providing support with a strong emphasis on problem-solving and efficiency. Candidates should be A-Level educated with prior experience in customer service and proficiency in Microsoft Office and CRM systems. Benefits include a competitive salary, bonuses, and a vibrant workplace with perks like fully stocked kitchens and company recognition programs.

Benefits

Company-wide bonus scheme

Free Parking

Fully stocked Kitchen with free food and drinks

Prosecco Fridays

Company rewards and recognition

Qualifications

• Strong accountability and ability to own outcomes.
• Exceptional problem-solving skills with a structured approach.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Manage customer enquiries and support requests.
• Act as the primary liaison between customers and the sales team.
• Identify and address process improvements proactively.

Skills

Problem-solving

Attention to detail

Customer experience prioritization

Education

A-Level or equivalent

Tools

Microsoft Office

CRM systems

Job description

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We are seeking a proactive and highly organised Customer Experience Co-ordinator to join a dynamic team. In this key role, you will manage customer enquiries and support requests with professionalism, efficiency, and attention to detail.

As a pivotal link between customers and internal teams, particularly sales, you will take ownership of resolving issues, streamlining processes, and ensuring exceptional customer satisfaction. If you thrive in a fast-paced environment and are passionate about delivering high standards of service, this role is for you.

Key Responsibilities

• Handle a variety of customer service and administrative tasks, resolving enquiries with accuracy and efficiency.
• Serve as the primary liaison between customers and the sales team, ensuring seamless communication and support.
• Identify and address process improvements, proactively solving problems and anticipating challenges.
• Take full ownership of customer issues, managing them from start to resolution with minimal supervision.
• Make timely and well-informed decisions to meet deadlines consistently.
• Maintain detailed and accurate records of customer interactions and support activities.
• Represent the company professionally, demonstrating a commitment to service excellence and continuous improvement
  
  

Requirements

• Strong accountability and the ability to own outcomes from start to finish.
• Exceptional problem-solving and decision-making skills with a structured approach.
• High attention to detail and a commitment to thoroughly following procedures.
• Ability to thrive in a fast-paced environment while maintaining professionalism.
• Excellent verbal and written communication skills, always prioritising the customer experience.
• Highly organised with the capability to manage multiple priorities effectively.
• Self-motivated, proactive, and dedicated to exceeding expectations.
  
  

Experience And Qualifications

• Educated to A-Level standard or equivalent.
• Previous experience in customer service, sales support, or administrative coordination.
• Proficiency in Microsoft Office, particularly Excel, and experience using CRM systems.
• Demonstrated ability to manage complex customer interactions and collaborate across teams.
  
  

Our Values

The ideal Customer Experience Co-ordinator will exemplify our core values:

• A Fire Within - Passionate, energetic, and committed to delivering excellence.
• Deliberately Urgent - Purposeful and efficient, always ahead of deadlines.
• Refreshingly Human - Approachable and emotionally intelligent, fostering collaboration.
• Extreme Ownership - Accountable, solution-driven, and always improving.
• We Think Big! - Creative and innovative, always exceeding expectations
  
  

Benefits

Salary- £27,000- £30,000 basic plus Company wide bonus scheme

Monday- Friday 9am-5pm

Free Parking

Fully stocked Kitchen with free food and drinks

Prosecco Fridays

Company rewards and recognitions

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  IT Services and IT Consulting

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