Customer Experience Advisor - Retail Banking (Derby)

Santander Consumer USA Inc.; East Midlands; On-site; GBP 24,000; Part time

Job summary

A leading financial institution in Derby is seeking a Customer Experience Advisor to support customers with transactions and queries both over the phone and in-branch. With a minimum of 260 hours per year, you will help build relationships and improve customer experiences while adapting to various challenges. Candidates should excel in customer service and team collaboration, having a passion for exceeding expectations. This role also offers opportunities for professional growth and various benefits.

Benefits

Starting salary of £24,000

25 days holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions up to 12.5%

Qualifications

• Proven ability to deliver outstanding customer service either from a face to face or a telephony background.
• Ability to communicate effectively with customers to truly understand their needs.
• A real desire to go above-and-beyond for customers.

Responsibilities

• Act as the first point of contact for customers in branch or over the phone.
• Assist with day-to-day transactions, queries and servicing.
• Build relationships and find solutions for customers.

Skills

Outstanding customer service

Effective communication

Team working

Adaptability to change

Job description

A leading financial institution in Derby is seeking a Customer Experience Advisor to support customers with transactions and queries both over the phone and in-branch. With a minimum of 260 hours per year, you will help build relationships and improve customer experiences while adapting to various challenges. Candidates should excel in customer service and team collaboration, having a passion for exceeding expectations. This role also offers opportunities for professional growth and various benefits.