Customer Experience Advisor - Retail Banking (Derby)

ISBAN - Grupo Santander; East Midlands; On-site; GBP 60,000 - 80,000; Part time

Job summary

A major UK bank seeks a Customer Experience Advisor at their Derby Branch. This role involves acting as the first point of contact for customers, assisting with various transactions, and addressing customer queries both in-person and over the phone. Candidates should possess outstanding customer service skills and an ability to communicate effectively to ensure customer satisfaction. This position is on a rolling contract with a minimum of 260 hours annually, reflecting the dynamic nature of branch operations.

Benefits

Starting salary of £24,000

Annual cash allowance of £500

25 days of holiday plus bank holidays

Voluntary healthcare benefits

Pension contributions

Recognition and rewards programs

Wellbeing support and resources

Opportunities for global growth

Volunteering opportunities

Qualifications

• Experience in face-to-face customer service.
• Ability to effectively communicate and understand customer needs.
• Open to a variety of tasks beyond standard expectations.

Responsibilities

• Act as the first point of contact for customers in branch and over the phone.
• Assist with transactions, queries, and servicing.
• Build relationships with customers and find tailored solutions.
• Answer customer calls and help solve their issues.

Skills

Outstanding customer service

Effective communication

Desire to exceed customer expectations

Teamworking skills

Flexible can-do approach

Job description

A major UK bank seeks a Customer Experience Advisor at their Derby Branch. This role involves acting as the first point of contact for customers, assisting with various transactions, and addressing customer queries both in-person and over the phone. Candidates should possess outstanding customer service skills and an ability to communicate effectively to ensure customer satisfaction. This position is on a rolling contract with a minimum of 260 hours annually, reflecting the dynamic nature of branch operations.