Customer Experience Advisor — Growth & Service Impact

Ascott Transport Limited; East Midlands; On-site; GBP 20,000 - 25,000; Full time

Job summary

A growing transport and logistics provider in the UK is seeking a dedicated Customer Service Advisor. You will be the main point of contact for customers, assisting with inquiries and ensuring a positive experience. The ideal candidate must have previous customer service experience, excellent communication skills, and the ability to work well under pressure. This full-time role comes with competitive salary and benefits, including health coverage and generous holiday allowance.

Benefits

30 days holiday including Bank Holidays

Life Assurance Cover

Health Cash Plan

Personal development opportunities

Free on-site parking

Competitive salary

Qualifications

• Proven experience in customer service or a similar role.
• Strong communication skills (written and verbal).
• Excellent organizational and multitasking abilities.

Responsibilities

• Address customer inquiries via phone, email, chat, and in-person.
• Deliver accurate information on products, services, and policies.
• Resolve complaints and follow up to ensure customer satisfaction.

Skills

Customer service experience

Strong communication skills

Organizational abilities

Proficiency in CRM systems

Problem-solving mindset

Tools

CRM systems

Microsoft Office

Job description

A growing transport and logistics provider in the UK is seeking a dedicated Customer Service Advisor. You will be the main point of contact for customers, assisting with inquiries and ensuring a positive experience. The ideal candidate must have previous customer service experience, excellent communication skills, and the ability to work well under pressure. This full-time role comes with competitive salary and benefits, including health coverage and generous holiday allowance.