Customer Experience & Admin Pro — First-Contact Support

O'Brien® Group; Doncaster; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading service provider in the UK is looking for a Customer Service Specialist in Doncaster. In this full-time role, you'll provide exceptional support as the first point of contact for customers while completing data entry and administration tasks. Ideal candidates will have strong communication skills and a genuine passion for customer service. Join a supportive team that values your contributions and offers great perks including discounts and career development opportunities.

Benefits

Exclusive discounts on major retail brands

Training and development programs

Opportunities to give back through community events

Qualifications

• Genuine passion for delivering excellent customer service.
• Ability to work in a fast-paced, complex environment.
• Willingness to learn new systems.

Responsibilities

• Be the first point of contact for customers via phone and email.
• Deliver exceptional customer experience with every interaction.
• Complete data entry and data validation with attention to detail.
• Provide general administration support to the broader team.

Skills

Strong influencing and negotiation skills

Intermediate IT skills

Resilience

Proactive mindset

Job description

A leading service provider in the UK is looking for a Customer Service Specialist in Doncaster. In this full-time role, you'll provide exceptional support as the first point of contact for customers while completing data entry and administration tasks. Ideal candidates will have strong communication skills and a genuine passion for customer service. Join a supportive team that values your contributions and offers great perks including discounts and career development opportunities.