Customer Engineering Coordinator

Calor Gas Ltd; Warwick, Plymouth, Stoney Stanton, Ipswich; Hybrid; GBP 14,000; Part time

Job summary

A leading gas service provider is seeking a Customer Engineering Coordinator for a part-time role in Warwick. In this position, you will manage gas-related emergencies, service orders, and maintenance of company assets while ensuring compliance with industry standards. Strong customer service and communication skills are essential, and you will work both independently and collaboratively with external customers. The role offers flexibility in hours and competitive benefits like annual leave and private medical insurance.

Benefits

25 days annual leave plus 8 Bank Holidays

Private Medical Insurance

Company Pension Scheme

Life Assurance

Staff discounts on gas and shopping

Qualifications

• Excellent customer service and communication skills are essential.
• Experience in customer service or call centre environments is a plus.

Responsibilities

• Create and manage work orders following company policies.
• Schedule appointments and confirm with customers promptly.
• Track order progress and manage cancellations.
• Respond to customer communications within 48 hours.
• Manage Accounts Payable queues and monitor CRM cases.

Skills

Strong written and verbal communication skills

Problem-solving

Customer-focused

Interpersonal skills

Job description

Customer Engineering Coordinator

Tachbrook Park, Warwick
Permanent, Part time, Hybrid
£13,863

About the Role

We’re looking for a motivated Customer Engineering Coordinator to join our team. In this role, you’ll manage the administration of gas-related emergencies, service orders, and maintenance of company assets. You’ll ensure that industry standards and company procedures are followed, taking appropriate action when needed.

This is a varied role, working with both internal teams and external customers, so excellent customer service and communication skills are key.

This is a part time role working 20 hours per week. We are flexible with the shift pattern and are open to discussing it in further detail at the interview.

Key Responsibilities

• Create and manage work orders following company policies
• Schedule appointments and confirm with customers promptly
• Raise purchase orders and material orders using Calor’s ERP system
• Track order progress, manage cancellations, and reschedule appointments
• Respond to customer communications within 48 hours
• Produce customer letters using company templates
• Manage Accounts Payable queues and monitor CRM cases
• Answer calls professionally and ensure GDPR compliance
• Take personal ownership of safety for yourself and others

What We’re Looking For

• Strong written and verbal communication skills
• Ability to use your initiative and solve problems
• Calm, confident, and assertive with great interpersonal skills
• Team player with a flexible and adaptable approach
• Customer-focused and determined to meet goals
• Experience in customer service or call centre environments is a plus but not essential

What We Offer

• 25 days annual leave plus 8 Bank Holidays
• Private Medical Insurance
• Company Pension Scheme with matched contributions (up to 7.5% after 2 years)
• Life Assurance
• Staff discounts on gas and shopping

If you’re ready to join a supportive team and play a key role in delivering excellent customer service, apply today!