Customer Engineer

NCR Atleos Corporation; Preston, Lancashire, Blackburn; On-site; GBP 30,000 - 33,000; Full time

Job summary

A leading technology company is seeking a Customer Engineer based in Preston, UK. The role involves diagnosing faults and performing repairs on ATM modules, with a focus on ensuring customer satisfaction. Applicants should have strong mechanical and electrical aptitude, and experience with IT repairs. The position offers a competitive salary between £30,000 and £33,000, benefits including a company vehicle, health cover, and a defined contribution pension plan.

Benefits

24 days holiday

Company vehicle and fuel card

75% employer-funded medical cover

Employee life assurance

Access to health and lifestyle benefits

Qualifications

• Valid Full UK manual driving license is required.
• Experience in break/fix, IT, or mechanical repair is essential.
• Ability to work independently with minimal supervision.

Responsibilities

• Diagnose faults and perform repair or replacement of ATM modules on-site.
• Install, maintain, and repair equipment within an assigned territory.
• Ensure customer satisfaction and compliance with Service Level Agreements.

Skills

Interpersonal skills

Problem-solving skills

Local geographical knowledge

Mechanical/electrical aptitude

Tools

Windows operating systems

PC hardware

NCR/Wincor ATMs

Job description

* Job Title: **Customer Engineer*** Location: **Preston/Blackpool/Blackburn**– Field Work* Salary: **£30,000 - £33,000** depending on experience* Hours: **42.5 per week** across 5days with weekend work on rota basis* Diagnose faults and perform repair or replacement of ATM modules on-site* Install, maintain, and repair equipment within an assigned territory/region* Take ownership of customer issues or incidents, ensuring satisfaction and compliance with Service Level Agreements* Role may involve prolonged travel, lifting and carrying toolkits/parts of varying weights, and bending, squatting, walking, standing, or sitting for extended periods* **Full training and equipment provided.** Company vehicle available for personal use (fuel card included; BIK and mileage usage fee per mile apply)* **Valid Full UK manual driving license*** Strong local geographical knowledge* Experience in break/fix, IT, computer/mechanical repair* Basic computer hardware and software knowledge* Experience with Windows operating systems* Experience in general PC hardware and software maintenance* High level of mechanical/electrical aptitude* PIA licences desirable, but if you don’t hold one, it will be provided* Excellent interpersonal skills and customer facing relationship skills* Ability to work independently with minimal supervision, strong problem-solving skills, quick learner, and capable of performing well under pressure* NCR/Wincor ATMs experience* Previous Field Based experience* Previous Engineering experience* **£30,000 - £33,000** depending on experience* Personal use of the company vehicle (fuel card provided; BIK and usage fee per mile applies)* 42.5-hour contract with weekend work on rota basis; 5 days over 7 (8.5 hours + 30 minutes brake)* 24 days holiday, rises to 25 after 5 years’ service.* Competitive defined contribution company pension with Fidelity.* 75% Employer funded single private medical cover with the option to buy additional cover.* Access to opt into a range of competitively priced benefits, including health cash plan, dental cover, cancer checks, health assessments, critical illness cover and cycle to work scheme.* Employee life assurance.* Employer funded Income protection scheme.* Employee Assistance Programme, with 24/7 counselling service.* Access to MYGYM discounts for membership offers and discounts.* Access to a range of lifestyle discounts.A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.