Customer Engagement Executive

Bauer Media Group Heinrich Bauer Verlag KG; Manchester, Greater London; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading media company based in Manchester is looking for a Customer Engagement Executive to act as the first point of contact for inbound commercial leads. You will manage the sales cycle for smaller opportunities and identify high-value prospects. The role is full-time with flexible working hours in a hybrid model accommodating both office and remote work. This position offers 28 days holiday along with additional benefits for a diverse and inclusive working environment.

Benefits

28 days holiday

Flexible working hours

Enhanced leave pay for parents

Qualifications

• Experience in high-volume call environments.
• Familiarity with CRM systems is a plus.
• Understanding of the media/advertising landscape is advantageous.

Responsibilities

• Take ownership of all inbound inquiries and close deals.
• Manage the sales cycle for campaigns under £5k.
• Identify high-value opportunities and book appointments.

Skills

High-volume call experience

Familiarity with CRM systems

Understanding of media/advertising

Tools

Salesforce

Microsoft Dynamics

Job description

This is a newly formed, high-energy team of three dedicated specialists responsible for the initial "speed-to-lead" response for HitsRadioAdvertising.co.uk and other inbound sources. Acting as the commercial engine room, this team bridges the gap between high-volume transactional sales and strategic field sales.

The Difference you will make

The Customer Engagement Executive/Consultant plays a pivotal role in Bauer Media’s new commercial hybrid team. The primary purpose of this role is to act as the first point of contact for all inbound commercial leads, ensuring rapid response and maximizing revenue conversion.

Your role

• Take ownership of all inbound inquiries from HitsRadioAdvertising.co.uk , negotiate pricing and clos ing deals directly over the phone .
• Manage the full sales cycle for smaller commercial opportunities (campaigns under £5k).
• Identify "High Value" opportunities (campaigns over £5k) , b ook ing confirmed appointments for Field Sales .
• Maintain records within the CRM system Ensur ing l eads are correctly categorized .
• Work with the Field Sales team to ensure a seamless client handover experience

The Skills you will bring

• Experience in high-volume call environments .
• Familiarity with CRM systems (e.g., Salesforce, Microsoft Dynamics) .
• Understanding of the media/advertising landscape or B2B sales is highly advantageous .

Working Pattern/Location

This is a fulltime role Monday to Friday, between 9am – 5.30pm with flexible working hours. It is a lso Hybrid role that supports a balance of working from home and one of our offices in either Manchester (Castle Quays) or London (5 min walk from Euston Station) .

About Bauer Media Group

We are a media business focused on creating content that matters to millions of people across Europe. Our offering extends from print and online publishing to audio broadcasting and entertainment, alongside investments in other media related sectors. With more than 500 million copies sold each year, we are one of Europe’s largest Publishers. From women’s and celebrities’ magazines to TV listings to food and special interest, we own some of the most popular publishing brands in Germany, UK, Poland and France – both digital and print. But not only that. Reaching over 61 million listeners weekly, we operate over 150 radio and podcast brands in nine countries, spanning the UK, Ireland, Poland, Slovakia, Denmark, Sweden, Finland, Norway and Portugal. Family-owned in the 5th generation, Bauer Media focuses on the long-term, with a consumer-first mindset that guides us across our diverse portfolio. Our workforce of 12,000 shares a common purpose: to deliver content and services that enrich people‘s everyday lives.

What’s in it for you

• You’ll have 28 days holiday, bank holidays & 2 volunteer days to use.
• Your development matters, so access to our internal training provider – Bauer Academy, is a huge win.
• We have enhanced Maternity/Adoption, Paternity and Shared Parental Leave Pay.
• You’ll have the opportunity for flexible working.
• And much more! Find the full details of our benefits here

We are an international employer and equal opportunities are important to us. That's why we welcome everyone in their uniqueness, regardless of e.g. religion, gender, skin color, disability in our house.

We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or a long term health condition, and need us to make any reasonable adjustments or do anything differently during any stage of the recruitment process, please let us know by emailing [e-mail]

We are actively recruiting for this position, so the job advert may close earlier than expected.

Date Job Posting Last Updated: 16 Jan 2026