Customer Data Analyst

Screwfix Direct Ltd; Yeovil; Hybrid; GBP 30,000 - GBP 40,000; Full time

Job summary

A leading retail company in Yeovil is seeking a Customer Data Analyst to gather insights from customer behavior and commercial performance. This permanent, full-time role involves shaping trading updates and collaborating with various teams to ensure customer-centric decisions. The ideal candidate will excel in data analysis, turning numbers into actionable insights, and supporting campaign ideas. This role offers a hybrid working model and comprehensive benefits including holiday allowance and pension contributions.

Benefits

28 days of holiday including bank holidays

Hybrid working with up to 2 days from home

Flexible hours

Up to 14% employer pension contributions

Life cover up to 4x salary

Health cash plan and gym discounts

20% discount at Screwfix and B&Q

Qualifications

• Experience turning numbers into stories and analysing customer behaviour and commercial performance.
• Ability to inform trading updates and contribute ideas for campaigns through data insights.

Responsibilities

• Be the data detective - dig into customer behaviour and commercial performance to uncover insights that drive decisions.
• Shape trading updates and spark ideas for future campaigns through data analysis.
• Support marketing, commercial, and CRM teams to keep the customer at the heart of all decisions.

Skills

Data analysis

Customer behaviour insight

Commercial performance analysis

Job description

Overview

Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Join Screwfix as a Customer Data Analyst and help us understand our customers like never before.

Love turning numbers into stories? You’re in the right place. In this role, you’ll be the data detective - digging into customer behaviour and commercial performance to uncover insights that actually make a difference. Whether it’s shaping trading updates or sparking ideas for future campaigns, your analysis will help steer decisions across marketing, commercial, and CRM teams - always ensuring we keep the customer at the heart of everything we do!

Role details

Employment type: Permanent Full Time (37.5 hours)

Status: Permanent

Location: Trade House, Mead Avenue, Houndstone Business Park, Yeovil, BA22 8RT

Responsibilities

• Be the data detective - dig into customer behaviour and commercial performance to uncover insights that drive decisions.
• Shape trading updates and spark ideas for future campaigns through data analysis.
• Support marketing, commercial, and CRM teams to keep the customer at the heart of all decisions.

Qualifications

• Experience turning numbers into stories and analysing customer behaviour and commercial performance.
• Ability to inform trading updates and contribute ideas for campaigns through data insights.

What’s in it for you?

• 28 days of holiday (including bank holidays, 5 of which can be taken flexibly) increasing with service up to a maximum of 33 days
• Hybrid working with up to 2 days working from home
• Flexible start and end times around core working hours
• Buy More Holiday - eligible colleagues can boost their holiday allowance by up to one extra week
• Up to 14% employer pension contributions
• Life cover up to 4x your salary
• Health cash plan and discounted gym memberships (up to 25% savings)
• 20% discount at Screwfix and B&Q

Discounts and wellbeing

• Cycle to work savings of up to 25-39% on bikes and accessories
• High street shopping discounts across major retailers
• Share plans and mental health resources, including wellbeing support

Application process

• Apply: Fill in basic details and upload your CV. If applying for a S.A., complete a Situational Judgement Test.
• Interview: Competency-based questions, discussion of experience and role fit. Interviews may be by phone or video, with a store visit.
• Offer: If there’s a good match, you’ll receive an official offer and contract after pre-employment checks.

Additional notes

Our culture values inclusion and collaboration. Our Employee Inclusion Network, Us, supports diversity and allyship. We emphasise ongoing learning and development through programmes like Open Development and LinkedIn Learning.