Customer-Centric Service Advisor for Auto Care

Arnold Clark Group; East Midlands; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive company is seeking a Service Advisor to join their new Derby Motorstore. This full-time position involves providing exceptional service to customers, managing service and vehicle repairs, and maintaining accurate records. Ideal candidates will have strong communication skills and a passion for customer service. The role offers a comprehensive benefits package, including 33 days’ holiday, health care, and opportunities for training and progression.

Benefits

33 days' holiday allowance

Generous retail discounts

Private healthcare

24/7 GP access

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Qualifications

• Passion for great customer service and confidence in resolving issues efficiently.
• Demonstrable computer literacy and ability to multi-task.
• Strong communication and organizational skills.

Responsibilities

• Handle customer requirements for service and vehicle repairs.
• Liaise with workshop and bodyshop to progress work.
• Maintain customer records accurately and efficiently.

Skills

Customer service

Computer literacy

Strong communication skills

Organizational skills

Ability to multi-task

Core administration skills

Full UK driving license

Job description

A leading automotive company is seeking a Service Advisor to join their new Derby Motorstore. This full-time position involves providing exceptional service to customers, managing service and vehicle repairs, and maintaining accurate records. Ideal candidates will have strong communication skills and a passion for customer service. The role offers a comprehensive benefits package, including 33 days’ holiday, health care, and opportunities for training and progression.