Customer Care - Scotland

McDonald's; Scotland; On-site; GBP 18,000 - 22,000; Full time

Job summary

A renowned global fast-food brand is seeking a Customer Care Assistant in Scotland. The role focuses on creating a welcoming atmosphere for customers, maintaining cleanliness, and ensuring efficient operations. Ideal candidates will possess strong communication skills and a friendly demeanor, excelling in a high-energy environment. Benefits include holiday pay, meal allowances, and employee discounts.

Benefits

Holiday pay

Service Awards

Meal allowance

Employee discounts

Qualifications

• Friendly, welcoming, courteous, and helpful behavior.
• Ability to maintain high energy levels while working efficiently.
• Effective face-to-face communication skills.

Responsibilities

• Deal with customers and ensure smooth operation in the customer areas.
• Maintain cleanliness in dining areas and toilets.
• Establish and maintain positive communication with customers.

Skills

Effective communication

Attentive listening

Teamwork

Job description

McDonald's UK has been around for over 50 years! We are one of the most recognised brands in the world, and the backbone of our brand is commitment to a set of core values: Serve, Inclusion, Integrity, Community and Family. We live by our values every day and are committed to fostering a safe, respectful and inclusive workplace, providing quality jobs, and making opportunity open to all.

As a Customer Care Assistant, think of yourself as the face of your restaurant. In a nutshell, you'll deal with customers and make sure everything runs as it should in the customer areas. Activities include making children feel welcome, handing out balloons, organising special events, looking after customers' specific needs, keeping high standards of cleanliness in the dining area and toilets and helping to create a warm and welcoming atmosphere. It's your responsibility to establish and maintain positive communication with customers at all times and to keep the manager informed about customer satisfaction.

Quite simply, you'll be working in our fast moving, high energy environment and we’re looking for a genuine smile plus an ability to connect with customers and make them feel valued.

Friendly, welcoming, courteous and helpful behaviour will come naturally to you and you’ll work well as part of a team. Effective communication skills such as attentive listening, face-to-face verbal communication and eye contact are a must. The ability to maintain high energy levels whilst working both efficiently and productively is essential. Benefits package includes: Holiday pay, Service Awards, Meal allowance, Employee discounts from top highstreet and online brands and much more...........