Customer Care Representative

TrueSpeed Communications Ltd; Bath; On-site; GBP 60,000 - 80,000; Full time

Job summary

A regional broadband provider in Bath is seeking a Customer Care Representative to provide a positive customer experience across multiple channels. The ideal candidate will have B2C customer service experience and be comfortable resolving complaints. This role is full-time, offering competitive benefits including access to health and wellbeing programs, career development opportunities, and onsite parking. Join a people-first company committed to connecting communities with reliable broadband.

Benefits

Access to employee benefits

Life insurance

Career development opportunities

Free onsite parking

Qualifications

• Experience in a B2C customer service environment (call centre, retail, or similar).
• Confident handling customer complaints through to resolution.
• Good listening skills to understand customer needs.

Responsibilities

• Handling customer queries across multiple channels professionally.
• Taking ownership of requests and complaints.
• Booking installations and guiding customers through processes.

Skills

B2C customer service experience

Handling customer complaints

Microsoft Office proficiency

Clear communication

Empathy

Positive attitude

Adaptability

Teamwork

Job description

Join Us at Truespeed – Building Better Connections for Rural Communities

At Truespeed, we’re building more than just a network, we’re helping communities across the South West and East Anglia get access to fast, reliable full-fibre broadband. As a regional alternative network provider, we focus on doing things the right way, putting our customers first and connecting areas that really need it.

If you enjoy helping people and take pride in delivering great customer service, we’d love to hear from you. We’re looking for a friendly, proactive Customer Care Representative to join our team, based in Bath.

What you’ll be doing

This role sits at the heart of what we do. As the voice of Truespeed, you’ll help our customers have a positive experience every time they get in touch, whether by phone, email, social media, or live chat.

Your responsibilities

Your day-to-day will include:

• Handling customer queries across multiple channels in a friendly, timely, and professional way
• Taking ownership of requests and complaints, aiming to resolve them on first contact wherever possible
• Supporting complaint resolution so customers feel listened to, supported, and valued
• Calling customers to book installations, explain the process clearly, and answer any questions
• Keeping systems and records up to date and sharing knowledge with colleagues
• Supporting the wider team with extra tasks to ensure a smooth and positive customer journey

What we’re looking for

We’d love to hear from you if you:

• Have experience in a B2C customer service environment (call centre, retail, or similar)
• Are confident handling customer complaints through to resolution
• Are comfortable using Microsoft Office
• Communicate clearly and confidently, both in writing and verbally
• Can explain technical or complex information in a simple, customer-friendly way
• Are a good listener who can understand customer needs and guide conversations effectively
• Are empathetic, adaptable, and professional when supporting a wide range of customers
• Are proactive, keen to learn, and motivated by delivering excellent service
• Bring a positive, approachable attitude and enjoy working as part of a team

Benefits and Rewards

When you join Truespeed, we’ll support you both in and out of work. Our benefits are designed to look after your wellbeing, give you flexibility, and help you grow your career:

• Access to a full suite of employee benefits covering health (including a 24/7 online GP service), lifestyle, and financial wellbeing
• Life insurance
• Great opportunities for career development and progression
• Free onsite parking

The details

• Location: Bath
• Hours: Full-time, permanent
• Shift pattern: Monday to Saturday (Saturdays worked on a rota basis, with a day off in lieu)

Apply today

We review applications on a rolling basis, so we encourage you to apply as soon as possible. If you’re passionate about customer service and want to grow your career with a supportive, people-first company, we’d love to hear from you.

Please note: Only candidates with the right to work in the United Kingdom will be considered. Unfortunately, we’re unable to offer sponsorship for this role.