Customer Care Coordinator — Grow Your Career in Housing

Holland & Barrett; Malmesbury; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent UK housebuilder is looking for a Customer Care Coordinator to enhance customer satisfaction by providing support and resolving issues effectively. The ideal candidate will have strong communication skills, attention to detail, and previous experience in customer care. Responsibilities include coordinating appointments and liaising with homeowners to ensure timely responses to their concerns. This role offers a supportive environment where your contributions will matter and your career will develop.

Benefits

Health Care

Life Cover & Contributory Pension

Bonus

Employee Benefits Platform

Commitment to diversity and inclusion

Qualifications

• Previous Customer Care experience within a fast-paced environment.
• Ability to remain calm and focused in pressurized situations.
• Knowledge of COINS is an advantage but training will be provided.

Responsibilities

• Provide effective support function to homeowners.
• Professional communication with customers regarding defects.
• Coordinate appointments, labor, and parts to address customer problems.

Skills

Excellent communication skills

Attention to detail

Proactive problem-solving skills

IT literacy (Word, Excel, Outlook)

Customer Care experience

Tools

COINS

Job description

A prominent UK housebuilder is looking for a Customer Care Coordinator to enhance customer satisfaction by providing support and resolving issues effectively. The ideal candidate will have strong communication skills, attention to detail, and previous experience in customer care. Responsibilities include coordinating appointments and liaising with homeowners to ensure timely responses to their concerns. This role offers a supportive environment where your contributions will matter and your career will develop.