Customer Care Co-Ordinator

McDermott Recruitment; Warrington; On-site; GBP 60,000 - 80,000; Part time

Job summary

A recruitment agency in Warrington is seeking a Customer Care Co-Ordinator to be the first point of contact for homeowners. The successful candidate will manage customer queries, track defects, and liaise with contractors to ensure high standards of customer satisfaction. Previous customer service experience and excellent communication skills are essential. The role offers a temporary contract until March 2026, working Monday to Friday from 9am to 5pm.

Qualifications

• Previous experience in a customer service or coordination role, ideally within the housebuilding or property sector.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.

Responsibilities

• Manage incoming customer queries via phone, email, and CRM systems.
• Log and track defects and service requests.
• Liaise with site managers and subcontractors to arrange remedial works.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Attention to detail

Ability to handle complaints

Proficiency in Microsoft Office

Team player attitude

Tools

CRM systems

Job description

Location: Warrington
Salary: Initial temp
Contract Type: Temp until March 2026
Hours: Monday to Friday, 9am – 5:00pm

The Role

As aCustomer Care Co-Ordinator, you will be the first point of contact for homeowners after they move in. Your role is to ensure that any issues or defects are managed efficiently, professionally, and with empathy. You’ll coordinate with internal departments, contractors, and site teams to ensure timely resolutions and maintain our high standards of customer satisfaction.

Key Responsibilities

• Manage incoming customer queries via phone, email, and CRM systems.
• Log and track defects and service requests in line with NHBC guidelines and company procedures.
• Liaise with site managers, subcontractors, and suppliers to arrange remedial works.
• Schedule appointments and follow up to ensure works are completed to satisfaction.
• Keep customers informed throughout the resolution process, providing clear and timely updates.
• Maintain accurate records of all communications and actions taken.
• Support the Customer Care Manager with reporting and administrative tasks.
• Promote a positive customer experience and uphold the company’s reputation for quality and care.

What We’re Looking For

• Previous experience in a customer service or coordination role, ideally within the housebuilding or property sector.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to remain calm under pressure and handle complaints professionally.
• Proficient in Microsoft Office and CRM systems.
• A team player with a proactive and solution-focused attitude.

If you are interested in this role please send your CV to [e-mail]

Tagged as: customer care co-ordinator