Customer Care Advocate – Edinburgh (Hybrid, Training)

Transamerica Corporation; City of Edinburgh; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

A leading financial services firm based in Edinburgh is seeking a Customer Care Associate. In this role, you will provide essential support to customers by answering their inquiries and helping them manage their financial wellbeing through the Aegon Platform. Comprehensive training will be provided to ensure you have the skills needed to excel. This position offers a starting salary of £24,614, which can grow to £33,240 based on performance and commitment. A hybrid work model provides flexibility while ensuring collaboration.

Benefits

Retail discount vouchers

Cycle2work scheme

Subsidised restaurant

Online GP

Qualifications

• Experience in customer service (contact centre, face-to-face, retail, hospitality) is beneficial.
• Willingness to learn and grow within the role.
• Ability to communicate effectively with customers.

Responsibilities

• Answer inbound calls from customers regarding their financial wellbeing.
• Help customers navigate the Aegon Platform.
• Complete comprehensive training in customer care.

Skills

Customer service experience

Problem-solving skills

Compassionate interaction

Job description

A leading financial services firm based in Edinburgh is seeking a Customer Care Associate. In this role, you will provide essential support to customers by answering their inquiries and helping them manage their financial wellbeing through the Aegon Platform. Comprehensive training will be provided to ensure you have the skills needed to excel. This position offers a starting salary of £24,614, which can grow to £33,240 based on performance and commitment. A hybrid work model provides flexibility while ensuring collaboration.