Customer Care Advisor - Security & Fire Solutions

Chubb Fire & Security Ltd.; Blackburn; On-site; GBP 20,000 - 24,000; Full time

Job summary

A global security firm in Blackburn is seeking a Customer Service Advisor to join their Customer Excellence Team. You will provide outstanding service to all customers, record inquiries, and resolve complaints. The role offers full training and opportunities for career development. Competitive salary of up to £23,809 per annum along with several attractive perks. Apply now to be part of a supportive environment where your contributions are valued.

Benefits

25 days holiday plus bank holidays

Free Onsite Parking

Cycle to Work Scheme

Employee Referral Scheme (£1000)

Company Pension Scheme

Life Assurance (4 x Basic Salary)

Employee Scholarship Scheme

Health & Wellbeing Resources

Bravo Awards

Qualifications

• Experience isn’t necessary as training is provided.
• Ability to build rapport with customers and colleagues.
• Proactive in identifying service delivery issues.

Responsibilities

• Respond to inbound calls professionally and effectively.
• Accurately record customer information and requests.
• Handle basic inquiries on product availability and orders.

Skills

Natural communicator

Solution focused

Solid IT literacy

Calm under pressure

Open minded and willing to learn

Tools

Microsoft platforms

Job description

A global security firm in Blackburn is seeking a Customer Service Advisor to join their Customer Excellence Team. You will provide outstanding service to all customers, record inquiries, and resolve complaints. The role offers full training and opportunities for career development. Competitive salary of up to £23,809 per annum along with several attractive perks. Apply now to be part of a supportive environment where your contributions are valued.