Customer Assistant

Marks & Spencer Plc; Rushden; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading UK retailer is seeking a Customer Assistant to enhance the shopping experience in their Foods section. The ideal candidate will provide excellent customer service, utilize digital tools to assist customers, and maintain store standards. You will be responsible for serving customers, monitoring sales, and fostering a positive atmosphere while promoting high-quality products. The role offers a part-time schedule and requires flexibility and teamwork.

Qualifications

• High levels of customer service experience.
• Strong communication skills and good listening abilities.
• Ability to adapt to changing retail situations.

Responsibilities

• Serve customers on the shop floor and at service points.
• Keep the store clean and stocked.
• Engage with customers to understand their needs.

Skills

Customer service

Communication skills

Attention to detail

Flexibility

Digital capability

Tools

Sparks App

Job description

Work Pattern

• Mon – 14:00-18:00
• Weds – 14:00-18:00
• Thurs – 14:00-18:00
• Fri – 14:00-18:00
• Sat – 14:00-18:00

Join our team at M&S as a Customer Assistant in our Foods section, where you'll become a champion of our high-quality products, great value offers, and excellent customer service. We're seeking passionate individuals who take pride in their knowledge of M&S Food products and are excited to share it with our customers.

You'll be a brand ambassador who’s ready to recommend our newest Food products. Through remarkable service you'll make sure our customers feel truly valued every time they shop with us.

• At M&S our customers don't wait, you’ll be ready to roll your sleeves up, work hard and go above and beyond every day.
• Being digitally confident is diagnoses is essential. You'll utilise our digital tools, such as the Sparks App and our in-store devices, to enhance the customer experience and ensure they get the products they want when they need them.
• Being a team player is crucial. You'll take responsibility for creating a great inclusive store environment, supporting and respecting your colleagues and the local community.
• Flexibility is also vital. You should be confident to work effectively across various areas of the store, adapting to the changing demands of the retail environment seamlessly.

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice ofýan customers helping us to continually improve.

Key Accountabilities

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• Serve our customers efficiently, both on the shop floor and at service points
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product
• Monitor and deliver on the daily sales targets, priorities, promotions and selling opportunities
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services
• We’ll give you the training to utilise all digital tools and communication channels to deliver for the customer every time

Key Capabilities

• High levels of customer service
• Committed to delivering excellent work with great attention to detail
• Open to and acts upon feedback, asking for this regularly
• Takes accountability for planning and managing own workload efficiently
• Strong communication skills
• Adaptable to changing situations
• Builds positive relationships by being a good listener
• Good level of digital capability

Everyone’s Welcome

M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.

We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process, and we are happy to talk flexible working.

If you consider yourself toCHANTABILITY require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application.ствам. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.