Customer Assistant

Bada Bingo; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading entertainment company in Bristol is seeking a part-time Customer Assistant to provide exceptional service in a flexible role. The ideal candidate will have experience in customer service, outstanding communication skills, and be able to handle cash. Responsibilities include building relationships with customers and maintaining high standards across the club. This role offers a supportive environment with a variety of benefits to promote well-being and personal growth.

Benefits

Help@Hand wellbeing app

Thrive App for mental wellbeing

Employee recognition awards

Digital learning platform access

In-house training

Annual leave plus public holidays

Salary sacrifice holiday scheme

Staff discount on products

Life Assurance

Pension Scheme

Qualifications

• Experience in delivering personalized customer service in hospitality or retail.
• Strong communication skills adaptable to various situations.
• Experience with cash handling and basic numeracy.

Responsibilities

• Build rapport and relationships with Customers.
• Maintain high standards of presentation and cleanliness.
• Support with other duties as needed from the line manager.

Skills

First class customer service

Outstanding communication skills

Cash handling

Job description

Have you ever wondered what it would be like to genuinely be yourself at work? Do you want to work somewhere where you’ll be supported and encouraged to learn and grow? Do you consider yourself as a people person? If yes, we would love to hear from you! Join us as a Customer Assistant in our Bristol FishpondsClub offering a 16-20hour contract which is fully flexible over 7 days, including evenings and weekends.

Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You will do the right thing always by looking after our Customers as caring for people is in our DNA.

Hit the Jackpot with Our Benefits

• Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
• Thrive App – for your mental wellbeing approved by the NHS
• Buzz Brights Apprenticeships
• Buzz Brilliance Awards – Employee Recognition Scheme
• Buzz Learning, our digital learning platform with access to 100s of online courses
• In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
• Access to Trained Mental Health Advocates for advice on your mental wellbeing
• 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
• Buy Holidays Salary Sacrifice Scheme– opportunity to buy an extra week’s holiday (if eligible)
• Staff discount 50% off bingo tickets, food & soft drinks
• Refer a Friend Scheme
• Life Assurance
• Pension Scheme

Your Responsibilities as Part of Our Team

• Build rapport and relationships with Customers
• Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
• Support with other duties as requested by the line manager
• Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live

The Winning Combination We’re Looking For

• Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
• Outstanding communication skills that can be adapted to different situations when necessary
• Experience of handling cash and basic numeracy knowledge
• You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards

Applicants must be 18+

Applicants must be 18+