Customer Advisor

Automobile Association; Cheadle; On-site; GBP 25,000; Full time

Job summary

A leading automotive service organization in Cheadle is seeking a New Member Sales Advisor to engage potential members and enhance their experience. You will provide tailored solutions, manage personal performance data, and collaborate with various teams. The ideal candidate is resilient, caring about member well-being, and has strong problem-solving skills. The role includes a competitive salary of £24,500 and benefits such as discounts, a pension scheme, and diverse learning opportunities.

Benefits

Access to a 24/7 GP Chat line

Free AA breakdown cover

Discounts on shops and experiences

Great employee pension schemes

Physio and dental benefits

Mental health support

Diverse learning opportunities

Qualifications

• You care about members' well-being and adapt to their needs.
• Ability to work in a supportive team environment.
• Resilience in handling objections and problem-solving.

Responsibilities

• Engage with potential new members to understand their needs.
• Provide tailored solutions to address customer concerns.
• Review personal data to manage performance effectively.
• Collaborate with teams to enhance member experience.

Skills

Customer engagement

Problem-solving

Data management

Collaboration

Job description

Become a New Member Sales Advisor at The AA!

About Us

At The AA, we’re more than just a breakdown service. We’re a community of problem-solvers, ready to go the extra mile for our members. Our mission? To keep people moving and provide peace of mind on the road.

Location: Cheadle

Salary: £24,500

Hours: 40 hours which will fall between the following shift pattern - Monday-Friday 8-7 Saturdays 9-5

Why Choose The AA?

• Access to a 24/7 GP Chat line for when speaking to a doctor just can’t wait.
• Free AA breakdown cover for all employees + the ability to add up to 3 people living at the same address.
• Discounts on multiple online and high street shops, experiences and food.
• Great employee pension schemes
• Physio, Dental and eye test benefits
• Mental health help
• An amazing AA Culture – most of our employees have been here for 10+ years!

What You’ll Do

• New Member Sales: Engage with potential new members to understand their needs, address concerns, and provide tailored solutions.
• Problem-Solving: Be the superhero helping customer to find the right cover to suit their needs.
• Data-Driven: Proactively review your own personal data and manage your own performance effectively.
• Collaboration: Work closely with other teams to enhance member experience and loyalty.

What We’re Looking For

• Think Impact: You genuinely care about our members and their well-being adapting to any vulnerabilities and want to make a difference to their day.
• Back Each Other: Work with a team who support and mentor each other to ensure the best service possible.
• Push For Better: Handling objections? Problem you find difficult to solve? No problem. You bounce back and find solutions.
• Own It: Our industry evolves, and so should you. Stay curious and open-minded.

Additional Information

• 23 days annual leave plus bank holidays + holiday buying scheme
• Worksave pension scheme with up to 7% employer contribution
• Free AA breakdown membership from Day 1 plus 50% discount for family and friends
• Discounts on AA products including car and home insurance
• Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more
• Company funded life assurance
• Diverse learning and development opportunities to support you to progress in your career
• Dedicated Employee Assistance Programme and a 24/7 remote GP service for you and your family
• Plus, so much more!

Ready to Keep Our Members Happy?

Apply now by clicking the link below. Let’s make sure every journey with The AA is a smooth one! 🚗💨

We’re an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.