Customer Administrator

Networkplus; Preston; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in Preston is seeking a Customer Administrator responsible for managing customer inquiries via phone, website, and email. The role focuses on achieving excellent customer satisfaction and effective complaint resolution. Ideal candidates will have customer service experience and IT literacy. This full-time position offers a competitive salary and a comprehensive benefits package.

Qualifications

• Experience of working within the Utilities sector is desired but not essential.
• Ideally, you’ll come from a customer service background.
• Able to work in an organised manner to meet important deadlines.

Responsibilities

• Ensure the highest level of customer service is achieved.
• Maintain and update customers and company/client information databases.
• Manage the resolution of customer complaints within given timescales.

Skills

Customer service experience

IT and system literate

Organisational skills

Job description

Customer Administrator

Department: ENW

Employment Type: Full Time

Location: Preston (Redscar)

Reporting To: Natalie Clayton

Description

As a Customer Service Administrator, you will be responsible for managing an array of customer and client enquiries via telephone, website and email channels, demonstrating excellent customer satisfaction and ensuring all daily tasks are completed accurately and consistently.

Key Responsibilities

• Ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction every time
• Ensure that all client and customer operational requirements are met in a professional and efficient manner, by managing your time efficiently and prioritising contacts accordingly
• Maintain and update customers and company/client information databases and ensure that all issues are recorded thoroughly and escalated appropriately
• Manage the resolution of customer complaints within given timescales and keeping within company KPI’s and SLAs

Experience and Qualifications

• Experience of working within the Utilities sector is desired but not essential
• Ideally, you’ll come from a customer service background
• IT and system literate
• Able to work in an organised manner to meet important deadlines

Salary and Benefits

We offer a competitive salary based on experience along with a full benefits package.

Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.

We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.

We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.