Customer Account Manager

Advanced Supply Chain Group; Oakenshaw; On-site; GBP 28,000 - 32,000; Full time

Job summary

A logistics services provider in Bradford is seeking a Customer Account Manager to manage key client relationships and ensure efficient operations in a fast-paced environment. Responsibilities include overseeing customer inquiries, managing data reports, and leading account management. The ideal candidate will have experience in a customer-focused role, understand warehousing processes, and excel with IT systems. A competitive salary and development opportunities are offered in this permanent full-time position.

Benefits

25 days annual leave

Enhanced maternity package

Salary sacrifice pension scheme

Ongoing training and development

Qualifications

• Previous experience within a similar customer facing role and environment.
• Experience of warehousing processes.
• Experience using IT systems to input and extract data.

Responsibilities

• Effectively manage all expectations in line with achievable operational service levels.
• Attend customer visits/meetings on and off-site including conference calls.
• Manage stock files and inbound/outbound reports.

Skills

Customer facing experience

Warehousing processes

Using IT systems for data

Experience with WMS solutions

3PL experience

Job description

Customer Account Manager

Application Deadline: 3 January 2026

Department: Customer Experience

Employment Type: Permanent - Full Time

Location: Bradford

Reporting To: Client Relationship Manager

Compensation: £28,000 - £32,000 / year

Description

We are looking for a proven, service-driven Customer Account Manager to join our Account Management team and take ownership of an exciting Ecommerce client account. You will naturally understand how to maintain and build strong customer relationships and will be confident in resolving any immediate queries that arise.

You will be responsible for delivering a cost-effective operation that aligns with our best practices while successfully managing key accounts.

This is a full-time, permanent position based at our Bradford site in the BD12 Low Moor area, conveniently located just a few minutes’ drive from junction 26 of the M62. The role is primarily site-based, although we appreciate that life happens, so occasional flexibility to work from home can be offered when needed.

In return, we offer a salary of £28,000 to £32,000 depending on experience, along with a structured development plan that includes training, mentorship, and clear opportunities for career growth within our organisation.

Key Responsibilities

• Effectively manage all expectations in line with achievable operational service levels.
• Attend customer visits/meetings on and off-site including conference calls
• Manage stock files and inbound/outbound reports to provide customers with accurate data and real-time stock updates
• Invoice all processes and materials accurately to an agreed schedule with each customer
• Updating Operations with clear and accurate processing instructions for all work completed on site
• Creation of monthly reports detailing the KPI and SLA status
• Identify and communicate any potential issues internally and be the customer representative onsite. Provide clear and concise processing instructions to internal departments

Skills, Knowledge & Expertise

• Previous experience within a similar customer facing role and environment
• Experience of warehousing processes
• Experience using IT systems to input and extract data
• Preferable experience of WMS solutions
• 3PL experience where possible

Job Benefits

At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.

We know that time to recharge is essential for your wellbeing. That’s why, in addition to your 25 days annual leave, we offer the option to purchase additional days—giving you flexibility to take the breaks you need.

We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.

Planning for your future has never been easier—or more rewarding. Through our salary sacrifice pension scheme, meaning you pay less tax overall, while still investing in your future.

You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.

About Us: Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is “Better, Faster, Cheaper” than our competitors.

Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.